Client Services Navigator - Orion Center

Client Services Navigator This is a bargaining unit position represented by the OPEIU. All terms and conditions of employment are subject to change in accordance with a collective bargaining agreement.

WORK SCHEDULE:

This position is full-time, regular and non-exempt and may require working days, evenings, or weekends based on program needs. This position is on-site client facing and non-remote.

ABOUT CENTRALIZED CLIENT SERVICES:
The Centralized Client Services team includes approximately 12 team members focused on providing direct, holistic, trauma-informed services to young people. Key services areas include homelessness prevention;
Anti-Human Trafficking and Sexual Assault/Abuse;
Justice Involved Youth & Young Adult Community Partnership Work;
School & Community Education, Outreach & Support Services. The Centralized Client Services division within Youth Care’s Programs Department is responsible for connecting youth and young adults to services that provide continuity and stabilization; connecting youth, young adults and families to critical resources and services to prevent homelessness; outreaching into the community to educate the public and share the work Youth Care is doing to end youth homelessness;

and working internally to foster an integrative service delivery approach that elevates team member competencies and success in providing culturally relevant services.

This program is a part of a multi-disciplinary, Centralized Client Services team providing support to the Youth that we serve. Youth Care provides direct support to unhoused young people in the Seattle and King County region, and the Client Services Navigator team is a central program in meeting young people where they are and walking with them towards greater stability.

POSITION SUMMARY:

Under the supervision of the Senior Program Manager, the Client Services Navigator is responsible for providing direct, trauma-informed services to a caseload of no fewer than twenty (20) and no more than twenty-five (25) clients at a time. This position will work in a multidisciplinary environment, collaborating with staff across programs to support the diverse and intersecting needs of young people engaged with Youth Care.

The role includes conducting housing assessments, Coordinated Entry for All (CEA) nominations, diversion, prevention, and housing navigation to appropriate housing and community resources. The Client Services Navigator will work across funding streams and be able to use varied modalities to support clients towards stability and housing. The Client Services Navigator is expected to work closely with all Orion Center staff and related programs, providing broader programmatic support and ensure coordinated service delivery and holistic client support.

This role requires flexibility, collaboration, and strong organizational skills to support young people and young adults in crisis as they work toward stability and independence.

ESSENTIAL RESPONSIBILITIES:

Client Empowerment & Outcomes Leadership:

Manage a caseload of 20–25 clients at a time, maintaining a minimum of 20 active cases.

Conduct comprehensive housing assessments, create individualized service plans, and support clients through the CEA nomination and referral process.

Support clients in developing self-advocacy and life skills necessary for long-term independence.

Understand and utilize diverse funding streams, and the supported practices, to meet young people engaging with Youth Care.

Participate in the support and activities of the Orion Resource Center, driving continuity of services and integration of programs.

Support the program needs including meeting basic needs, coordinating meal preparation, and maintaining the safety and cleanliness of the center in accordance with established cleaning protocols. Perform janitorial duties and related tasks as required by site needs and agency guidelines.

Systems Navigation & Advocacy:

Act as a liaison between Youth Care programs, public systems (e.g., DCYF, DSHS, juvenile justice, education), and community providers to ensure coordinated, equitable service delivery.

Work collaboratively within a multidisciplinary team that includes…