ADS CMP Supervisor

ADS CMP Supervisor

Georgetown Yards - 15 - Seattle, WA 98134

Salary Range $28.85 - $38.47 Hourly Position Type Full Time Job Shift Day

Travel Percentage Up to 25% Category Nonprofit
- Social Services

Lifelong is a community health organization on a mission to make health and food accessible. We remove barriers to health with relentless compassion so that no one faces illness and injustice alone.

We lead with heart. Our respect for people drives our mission. For 40 years, Lifelong has fought health inequities so that everyone has the opportunity to thrive. Our comprehensive services include food and nutrition, healthcare navigation, aging and disability support, and connection to housing and other vital resources.

Position Overview:

The ADS CMP Supervisor is responsible for providing oversight of day-to-day administrative processes for the program including assessment processing, supporting case management duties, technical support, and coordinating contracting and coordination of providers of in-home services to elderly and disabled adult clients receiving Department of Social and Health Services (DSHS) Medicaid funded personal care and other services.

The ADS CMP Supervisor performs the duties of a Case Manager up to 8 hours a week and Supervisor duties assigned by their manager the other 32-40 hours a week. The ADS CMP Supervisor is expected to achieve up to 20% of the standard Case Manager's productivity outcomes. Additionally, the ADS CMP Supervisor will contribute to the smooth and effective operation of case management training of new case managers, the development and maintenance of policies and procedures, and other duties as assigned.

The ADS CMP Supervisor reports to the ADS Program Manager.

This regular, full-time, non-exempt, non-union role has a schedule of 08:30AM - 5PM Monday
- Friday and is based in the Georgetown neighborhood of Seattle, with onsite presence required at least three days per week (Tuesday – Thursday).

Essential Duties:
Medical Case Management

• CLIENT SERVICES:
  Perform assessments with clients in their residence to determine service needs and program eligibility annually. Develop a plan of care with each client, authorize services according to that plan, and authorize the client's choice of qualified provider. Monitor the plan through periodic telephone contacts and home visits to ensure the plan is being appropriately implemented and the services provided meet the client's needs.
  
  Educate clients, family members, support systems and other service providers on the comprehensive plan of care that has been implemented. Provide client-centered services, evaluating informal and community support, with an overarching goal of preventing unnecessary institutionalization. Ensure the highest quality service delivery in a culturally appropriate manner by maintaining quality and customer service standards and expectations. Work with vendors and clients to respond to complaints, enquiries, and questions.
  
  Maintain secure and confidential client information.
• SERVICES TERMINATION PLAN:
  Inform clients that services are based on their current needs and can change if their needs change. Make necessary referrals (if needed) to transition the client to other services, provide adequate notice via a Planned Action Notice (PAN), and close services in the necessary timeframe.
• PROGRAM RESPONSIBILITIES :
  Maintain effective, timely, and thorough communication in all direction to ensure co-workers, partners, community stakeholders, clients, funders, and management are well-informed and knowledgeable of the status of the client issues and any program and related issues or projects. Keep clients and case managers apprised of adjustments and changes in the program.

Clinical Services Management

• Promote the highest quality clinical service delivery in a culturally mindful manner by maintaining customer service standards and expectations.
• Strive to align consumer services with the National Association of Social Work Code of Ethics and best practices.
• Collaborate with other managers and Lifelong staff to facilitate cross-regional services, policies, and expectations.
• Provide…