Case Manager - Bilingual - English/Spanish - NFI
Listed on 2026-08-06
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Social Work
Human Services/ Social Work, Community Health, Community Support Services, Family Advocacy & Support Services
Position Title:
Case Manager - NFI
Reports to:Case Manager Supervisor
Category:Full-Time, Hourly, Non-Exempt
Location:Washington, DC 20009
Hours:Flexible schedule (Monday-Friday), between 7 am-8 pm, some evenings, holidays, and weekends may be required to support operations and to respond to emergencies.
Who we are:Friendship Place is a nonprofit organization, serving the Washington, DC region, empowering individuals and families experiencing or at risk of homelessness to rebuild their lives with the involvement of the community. Friendship Place offers the most effective model for addressing homelessness, with innovative, customized programs that have positive, demonstrable results and a lasting impact on the community and beyond. Our programs are person-focused - individualized to meet the needs and goals of individuals, families, youth/young adults and Veterans experiencing homelessness.
We provide outreach, hospitality, health care, case management, housing, job placement services, and advocacy.
Friendship Place is a Person-First Organization that promotes transparency and ethical practices among our team and those we serve. All individuals in our organization are expected to perform their job duties in a manner consistent with our core values. These include the following:
Excellence and Innovation, Finding Ways to Say “Yes,” Caring at the Core, Agents of Change, Support, Empowerment and Development, Building Relationships, Integrity, and Accountability
The position provides permanent supportive housing services to individuals experiencing homelessness, identified as the most vulnerable in the District of Columbia. The Neighbors First Program follows a Housing First model and philosophy. The Case Manager works to empower participants to rebuild their lives, relying on their strengths and using wraparound resources in a holistic, participant-driven process.
Responsibilities:- Provide supportive services to individuals experiencing homelessness with serious mental illnesses, addictions, medical concerns, etc
- Deliver face-to-face contact to consumers, spending approximately 80% of the time in the field
- Demonstrate empathy and flexibility in responding to consumers’ needs and requests, fostering wellness and independence
- Engage consumers and assess individual needs, preferences, and strengths
- Develop, implement, and revise individual service plans
- Assist households in locating and selecting wraparound services
- Monitor medical/psychiatric needs and medication management of all household members
- Assist participants in securing adequate housing resources
- Act as a liaison with landlords and other community stakeholders
- Participate in multidisciplinary meetings and regular supervision
- Collect outcome statistics and write monthly progress reports
- Maintain participant’s electronic records in the Housing the Homeless database
- Attend professional training and conferences as needed
- Work collaboratively with clients, colleagues, and external service providers, utilizing strong interpersonal and intrapersonal communication skills to support a positive, solution-oriented work environment and to build trust, resolve conflicts, and ensure coordinated, client-centered care.
- Actively engage in continuous personal and professional development by seeking out training, feedback, and learning opportunities to enhance skills, knowledge, and effectiveness in the role
- Must maintain compliance with background check deadlines and all assigned mandatory training
- Perform all other duties as assigned
Education:
- A High School diploma or GED and six years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
- A Bachelor’s degree in any field and two years of direct human service experience providing counseling and/or case management services to vulnerable or at-risk populations OR
- A Master’s degree in Social Work or a related human services field and one to two years of experience
Qualifications:
- Bilingual (Spanish/English)
- Must have a valid driver’s license and ability to operate a motor vehicle
- Must have or be able to obtain a First…
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