ADMIN-GEN - Client Retention Coordinator - Temporary

Seattle, WA, USA

Posted Monday, August 3, 2026 at 10:00 AM

ABOUT THE ORGANIZATION:
COME WORK WITH US! Help us provide hope, opportunity, and voice to thousands in our region by joining our team!
A ll candidates are welcome to apply especially those with diverse lived experiences who bring their perspective, personal identities, and history. We strongly encourage candidates who represent Asian & Native Hawaiian/Pacific Islander, intersectional communities to submit applications. These include those who identify as LGBTQIA+, Transracial Adoptee, those who are justice involved, multi-racial, multi-lingual, all abilities, South Asian, or are part of other underrepresented communities.
About ACRS: Since 1973, Asian Counseling and Referral Service (ACRS) has been working toward social justice and offering a broad array of behavioral health programs, human services and civic engagement activities for Asians, Pacific Islanders, and other underserved communities in King County and beyond.

Mission:Asian Counseling & Referral Service is a social justice organization that promotes the health and well-being of Asians and Native Hawaiian/Pacific Islanders (A&NH/PIs) and other communities by providing and advocating for responsive community-based services.

Vision:Hope, Opportunity, and Voice for All

Values:

• We are rooted in our Social Justice history and practice and advocate for and with those who are farthest from hope and opportunity.
• Our actions are Client-/Community Centered.
• Compassion is at the heart of our work and approach.

ACRS seeks a full-time ADMIN-GEN
- Client Retention Coordinator
-Temporary in our Administrative Services department who serves as the primary coordinator for agency-wide planning, communication, and implementation of client retention efforts related to Medicaid requirements and redetermination timelines. This role leads the coordination of next steps across programs, departments, and community partners to ensure a consistent and proactive approach to maintaining client coverage. Responsibilities include client outreach, eligibility navigation, resource connection, compliance support, and strategic case coordination to reduce avoidable coverage loss.

The position ensures clients are informed about qualifying activities, understand documentation requirements, and receive timely support to maintain eligibility and access to services. This temporary position is currently funded through December 31, 2026. Continuation beyond that date is contingent upon a review of available funding and approval of an extension.

COMPETITIVE BENEFITS PACKAGE INCLUDES:

• Pay range is between $65,100 to $70,900 annually. Can increase based on experience.
• This position is supported by grant funding and is subject to renewal based on continued funding availability.
• Benefits (After 60 days)
  • ACRS pays 100% for employee only HMO/Virtual Plus medical benefits. Additional options are covered anywhere from 75% to 85%.
  • Dental & Vision insurance are available at a very minimal cost.
  • ACRS pays 100% of your life, AD&D and long-term disability insurance on or coinciding with your date of hire.
• Employer paid ORCA card and vanpool program. Free on site parking available at Main Office.
• Paid Time Off (After 60 days) :
  • 6 hours of sick leave, accrued monthly from day 1, available to use once accrued, no waiting period.
• 13 paid holidays annually.
• IT equipment provided, with telecommuting reimbursement available.
• 403b Retirement Savings Account eligibility.
• Simplified Employee Pension available after 2 years.
• Employee Assistance Program.

ESSENTIAL JOB FUNCTIONS:

• Lead the development and coordination of client retention activities by planning, organizing, and guiding next steps across internal programs and external partners, ensuring timely client outreach, eligibility support, documentation compliance, and continuity of coverage efforts. Serves as a subject matter resource on Medicaid eligibility and redetermination requirements. Tracks and analyzes data on outreach, placements, compliance, and outcomes. Provides regular reports to leadership on program status and risks.
  
  Participates in community coalitions and partner convenings.
• Ide…