Emergency Housing Case Manager Supervisor

Job Type

Full-time

Shift: Office Day

Days Off: Saturday, Sunday

Insurance Benefits: Dental, Life, Long-term Disability, Medical (no premiums/payroll deductions for employee coverage)

Other Benefits: Employee Assistance Program (EAP), Flexible Spending Account (FSA), ORCA card subsidy, Paid Time Off (34 days per year), Retirement Plan

Recognized nationally as an innovator and leader in developing solutions to homelessness, DESC is a social services organization, supportive housing operator, and licensed behavioral health treatment provider focused on meeting the needs of people experiencing long-term homelessness and living with complex behavioral health and other medical conditions. Approximately 3,000 people are actively receiving services from DESC at any given point in time.

Our vision is a community where all people are shown compassion, treated with dignity, and everyone has a safe, stable, and affordable place to call home.

DESC operates five shelter/emergency housing programs, 19 permanent supportive housing facilities with over 1,750 units, several hundred additional scattered site apartments, and a range of behavioral health services including outpatient mental health and substance use disorder treatment, residential crisis stabilization, street outreach, mobile crisis response, and treatment for opioid use disorder.

The Case Manager Supervisor leads a team of Case Managers at DESC's Emergency Housing project, The Gateway in Honor of Tenaya Wright, as they provide housing-oriented case management and support services to clients residing at the site.

• Assist Project Manager in planning, implementation and coordination of The Gateway's services.
• Assure compliance with all relevant contract and procedure requirements.
• Promote and maintain positive relationships with the surrounding neighborhood.
• Teach and promote core DESC values, crisis intervention and de-escalation skills, and causes and effects of homelessness essential to ensure the safety of clients and staff.
• Provide individual supervision and consultation for team members, assisting with assessment and goal plan development, behavioral health referrals and staff training.
• Provide supervision and direction to staff in housing acquisition activities with Gateway clients, including income acquisition and barrier mitigation.
• Supervise, schedule and evaluate Case Managers to ensure effective operation of The Gateway
• Coordinate case manager hiring and orientation; assist in the hiring and orientation of other Gateway staff.
• Consult with other staff regarding cases and client issues.
• Provide leadership at The Gateway in absence of Project Manager as needed.
• Engage clients and maintain working relationships through creative, resourceful strategies which build trust and confidence.
• Outreach potential clients in the community, including encampment sites, as assigned; facilitate transportation of referred clients to the Gateway.
• Provide training and support for case management team in conducting housing assessments and coordinating with relevant systems for housing and services.
• Participate in Coordinated Entry planning activities as assigned. Liaison with external agencies as assigned in service of Gateway client outcomes.
• Provide, directly and indirectly, intensive case management to facilitate client access to housing, medical and behavioral health care, financial assistance and vocational training or employment.
• Provide and support crisis intervention and counseling services for clients.
• Provide strong harm reduction-oriented service interventions and train and support staff in harm reduction.
• Maintain own caseload if assigned; develop plans and follow-up strategies for clients on caseload.
• Maintain service notes and files in an orderly, up-to-date manner.
• Become familiar with local employment, housing and other resources.
• Coordinate with other DESC programs and community providers to assure continuity of client care and successful transition of clients to long-term providers as appropriate.
• Participate in the on-call rotation with other supervisors and managers to provide consultation, coverage and crisis intervention as assigned.
• Work shifts as assigned covering milieu to maintain order and communication and enforce agency rules.
• Participate in staff meetings and training sessions.
• Other duties as assigned.

• Bachelors degree relevant to social services or management. Demonstrated ability to supervise or lead teams in a fast paced, complex, social service or other programming may substitute for degree requirement. See below for details.
• Two years of relevant work experience in human services, preferably working with adults challenged by homelessness, economic disadvantages, mental illness and/or substance use disorders. Personal lived experience may substitute for some of the work experience requirements.
• One year supervisory or leadership experience.
• Current Washington Department…