Participant Support Specialist Secondary Case Manager

Participant Support Specialist (Secondary Case Manager)

PDA strives to build robust support for non-punitive, community-based solutions to many public safety issues. With neighborhood and public partners and in partnership with community members actively seeking to move past experiences of harm and injury, we design and deliver widely supported initiatives that promote safety, restoration, and racial equity.

The Secondary Participant Support Specialist focuses primarily on milieu management, onsite community support, and daily facility operations. Unlike the Primary Case Manager, this position does not hold an intensive case management caseload. Instead, the Secondary PSS acts as a critical support partner, collaborating with the Primary Case Manager to provide additional capacity, ensure service continuity, and maintain a stable, supportive environment for all participants.

This position will report to the Swing Shift Supervisor.

Available schedules:

• Schedule 1
• Wednesday: 3pm - 11pm
• Thursday: 3pm - 11pm
• Friday: 3pm - 11pm
• Saturday: 8am - 12am (Double Shift)
• Schedule 2
• Sunday: 8am - 12am (Double Shift)
• Monday: 3pm - 11pm
• Tuesday: 3pm - 11pm
• Wednesday: 3pm - 11pm
• Schedule 3
• Thursday: 3pm - 11pm
• Friday: 3pm - 11pm
• Saturday: 3pm - 11pm
• Sunday: 8am - 12am (Double Shift)
• Schedule 4
• Saturday: 8am - 4pm
• Sunday 8am - 11pm (Double)
• Monday: 3pm - 11pm
• Tuesday: 3pm - 11pm

** The schedules listed above reflect current openings; please note that all assignments are subject to change to meet evolving programmatic needs.**

Essential job functions:

• Coordinate and support the relocation of current residents of the building to equivalent housing locations, in alignment with the relocation plan.
• Collaborate with staff, participants, and contractors to build a positive, productive, and inclusive work environment.
• Provide on-site residential support to build participant independent living skills using a trauma-responsive, harm-reduction approach.
• Manage the milieu by engaging with participants, utilizing de-escalation skills, and building positive relationships with participants and colleagues.
• Support overall lodging operations, including coordinating with facility teams and reporting maintenance issues to ensure the facility remains clean, pleasant, warm, affirming, attractive, and calm.
• Assist participants with lodging concerns, helping them find creative solutions and facilitating the grievance process if needed.
• Develop and maintain strong collaborative relationships with PDA, RHA, ETS REACH, law enforcement, and other service organizations to ensure continuity of care.
• Ensure service compliance with CoLEAD and PDA policies, including supporting participant adherence to the Lodging Agreement through coaching and redirection.
• Support Primary Case Managers as appropriate including conducting intake evaluations, housing paperwork, supporting document acquisition, assisting with planned/unplanned exits which may require packing up rooms and completing exit paperwork, establishing meaningful weekly encounters, and developing participant-centered goals.
• Collaborate daily with the Primary Case Manager to provide wrap-around support, assist with documentation or appointment coordination, and ensure participant needs are addressed efficiently.
• Advocate for participants by connecting them to community resources.
• Manage administrative and operational tasks, including completing documentation, incident reports, timesheets, and expense submissions.
• Participate in ongoing learning, including regular supervision, program meetings, and required training.
• Perform other duties as assigned

Essential job qualifications:

Knowledge and skills:

• Human-centered approach to service provision that promotes a healthy, positive, and productive work environment.
• Includes and utilizes the strengths, insights, and experience of staff, peers, and PTs.
• Ability and confidence to assess complex situations and make timely leadership decisions.
• Basic computer skills, including experience working with Google suite programs.
• Excellent written and verbal communication skills.
• Self-motivated with strong interpersonal and problem-solving skills.
• Team oriented person that invests in being a strong member in a fast paced, dynamic environment.
• Ability to implement harm reduction techniques within a participant-centered framework, including motivational interviewing and trauma-informed care.
• Ability to de-escalate crisis situations and maintain composure in a fast-paced, dynamic environment.
• Strong interpersonal skills with the ability to maintain professional boundaries while fostering trust with participants.

Preferred qualifications:

• Lived experience with criminal legal systems, SUD, or living unhoused.
• Three or more years of experience providing milieu management, de-escalation, and onsite support in a shelter or housing environment.
• Bilingual
• Demonstrated experience in non-abstinence-based service provision for individuals experiencing behavioral health challenges.
• Substance Use Disorder Professional (SUDP)/Substance…