On-Call Support Staff - Crisis Solutions Center

On-Call Support Staff

The On-Call Support Staff works under the direction of the Clinical Supervisor or Project Manager and acts as a member of a multi-disciplinary team. The team is responsible for providing a welcome and supportive environment to adults who are experiencing a behavioral health crisis, substance use crisis or experienced an opioid overdose. This position offers support to the team on completing 15-minute wellness checks, watching security cameras, and serving meals/snacks to the clients.

Major duties and responsibilities include maintaining safety and security of the facility by monitoring security cameras, answering telephone calls, and completing 15-minute wellness checks. Respond to emergencies and initiate the appropriate response including contacting emergency-response systems as needed. Maintain order and cleanliness of the work area. Re-make beds and clean the cubicles after a client discharges from the facility. Work scheduled hours at stations and/or milieu coverage and handle all duties of those areas, including meal services and clean up.

Document client interactions and other shift occurrences as needed and as directed. Engage in de-escalation skills, crisis intervention, and stabilization. Follow all Crisis Solution Center procedures as well as DESC ethics policies in maintaining appropriate client-staff interactions. Attend a 2-week onboarding process upon hiring and attending full day of mandatory training during employment. Other duties as assigned.

Requirements include being reasonably available to accept on-call shifts with less than 24 hours' notice during day/swing/night shift hours. Must work a minimum of 15 hours per month or two 7.5-hour shifts. Maintain current contact information with supervisor, including phone, email, text, etc. Once a shift is accepted, it is expected that the shift is worked from start to finish, except in extraordinary circumstances that must be communicated with a supervisor.

Attend to work responsibilities while on duty and limit personal phone calls and other interruptions to break times except for emergencies. Ability to obtain a Washington State Food Handler's Permit.

Education/experience requirements include a combination of 1 year
* of relevant paid work experience and demonstration of the ability to perform required job duties. Internal applicants in direct, client facing positions can substitute 6 months of experience in lieu of 1 year.

Preferred qualifications include two years' experience working with homeless adults experiencing mental and/or substance use disorders. Experience working in social services. Ability to drive an agency vehicle to conduct agency related business, which requires a current Washington State driver's license and insurable driving record.

Physical demands include sitting, communicating with other employees, lifting and carrying items weighing up to 40 pounds, and operating computer hardware systems. Specific vision abilities required by the job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

Equal Opportunity

Employer:

DESC is committed to diversity in the workplace, and promotes equal employment opportunities for all staff members and applicants. The Agency will not discriminate against any employee or applicant for employment on the basis of race, creed, color, sex, gender, sexual orientation, age, national origin, caste, marital status, or the presence of any sensory, mental or physical disability in any employment practice, unless based on a bona fide occupational qualification.

Minorities and veterans are encouraged to apply.