Relief

Relief Staff

The job of a Relief Staff is to fill in for regularly scheduled employees who are sick or on vacation leave. They are responsible for providing direct services and engagement to individuals experiencing homelessness in supportive programs (day services, emergency shelters, and permanent supportive housing). Relief Staff work as substitutes in various locations in Puget Sound area with varying scheduling needs (days, evenings, nights, weekends, and holidays).

Compass Housing Alliance develops and provides essential services and affordable housing for individuals and families experiencing housing instability in the greater Puget Sound region. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve.

We consider the diversity of the staff, guests, residents, and community partners to be an important asset. We recognize the value that different perspectives and cultures bring to the organization. Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW) as of January 1, 2026. After years of affiliation and partnership, Compass and LCSNW are joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope.

By combining LCSNW's network of health and human services and Compass's expertise in affordable housing and emergency services, we can provide a holistic support to the communities we serve.

LOCATION:

Various sites including Auburn, Renton, Seattle, and Shoreline. May work at multiple programs.

REPORTS TO:

Shift Supervisor, Program Supervisor, and/or Program Manager

FLSA STATUS:
Non-Exempt

HOURS:

Less than 29-hours per week on average

SCHEDULE:

No regular or guaranteed work schedule

MEAL PERIOD:
May be paid or unpaid (30-mins) depending on the shift location

SHIFT:
Options of overnight, evening and day shifts, 7 days a week

SALARY: $23.69 per hour + additional $1.75 per hour for overnight shifts

Direct Social Services

• Engage participants to assess needs and provide information and referrals to appropriate services.
• Provide trauma-informed monitoring of the building to ensure safety, security and emergency protocol, comfort of participants and staff.
• Provide meals, laundry, hygiene, and cleaning services in accordance with schedule and assignments.
• Mediate conflicts and provide de-escalation and crisis intervention; model appropriate problem solving and refer to appropriate clinical services as needed.
• Greet participants in a kind and respectful manner when they require support.
• Assist with mail sorting and distribution to those using Compass as their mailing address.
• Contact appropriate staff for assistance as needed and 911, police, fire department, and other service agencies when appropriate.
• Maintain building logs and records.
• Perform light janitorial and/or maintenance duties as appropriate.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a cooperative and harmonious working climate.
• Project a favorable image of the organization to promote its aims and objectives and foster and enhance public recognition and acceptance of all its areas of endeavor.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies to achieve the overall objectives of this position.

SUPERVISORY RESPONSIBILITIES

• None

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to maintain a high degree of confidentiality, tactfulness, and respect for participants from different backgrounds.
• Demonstrated knowledge of best practices in de-escalation, crisis intervention and stabilization skills.
• Demonstrated knowledge of local resources and services for individuals who are experiencing homelessness or housing instability.
• Manage difficult interpersonal situations effectively and know when to seek out support from your manager when needed.
• Ability to follow agency policy and procedures to maintain safety and security within the facility.
• Ability to set and maintain boundaries in a professional manner.
• Ability to work in a fast-paced environment with frequent interruptions and crisis situations.
• Follow sound interpersonal boundaries and emotional intelligence.
• Relate openly and comfortably with people from all backgrounds while valuing different points of view.
• Strong problem solving and time management skills.
• Work independently and as part of a team, particularly to exercise sound decision making in the absence of supervision, with strong collaboration skills.
• Excellent written and verbal communication skills with ability to communicate effectively about technical problems and solutions.
• Aptitude for learning new technology skills with Microsoft products and other internet-based software.

EDUCATION AND/OR EXPERIENCE

• Familiarity with topics…