Reduced Fares Transit Project Program Manager II; PPM II

Project/Program Manager II

This position is open to King County Employees and the General Public. This role supports King County's efforts to simplify reduced fare programs and transition riders from cash payments and paper tickets to ORCA and other modern payment methods. The position focuses on understanding rider needs, encouraging behavior change, and improving engagement with fare programs.

Key responsibilities include:

• Supporting initiatives that simplify reduced fare structures and improve rider access.
• Encouraging and facilitating the shift from cash payments to ORCA or other electronic fare options.
• Engaging riders through outreach, education, focus groups, and program adjustments that support successful transitions.
• Assisting with ad hoc distribution tasks related to fare media and exploring new approaches to replace paper tickets.
• Helping organize, track, and coordinate activities involved in the transition from paper fare products to alternative solutions.
• Providing quick, on demand support when urgent program needs arise.
• Support Metro customer service teams as the cashless work develops.

The ideal candidate is organized, adaptable, and comfortable with both operational tasks and community engagement. They will play a key role in modernizing fare processes and supporting riders and human service agency partners through these changes.

This recruitment will be used to fill 1 Special Duty Assignment/Term Limited Temporary position expected to last through December 2027. In addition, this selection process may be used to generate an eligibility pool for future Career Service, Special Duty Assignment, and Term Limited Temporary vacancies that may occur in this classification within this workgroup. The eligibility pool will be retained for 12 months from the date of posting and may be used at the discretion of the hiring authority.

Applying equity and social justice principles is a daily responsibility and a foundational expectation for all King County employees. In this role, you will apply equity and social justice principles that exemplify shared values, behaviors, and practices to all aspects of the work. You will also:

• Lead projects related to the Reduced Fares cashless work.
• Collaborate with project stakeholders, including work groups, agency leadership, external agency partners and Metro's customers.
• Respond to inquiries related to program or project.
• Support rider education training for human service agencies and community-based organizations.
• Educate and support outreach activities.
• Collaborate and consult with other project/program managers within Fare Media Sales
• Analyze qualitative and quantitative data to make informed recommendations.
• Demonstrate a commitment to equity. Promote an equitable, diverse and inclusive work environment.
• Perform other duties as assigned

This recruitment is open to current King County employees and the general public. An online employment application, including all relevant employment history and experience related to this role. As well as responses to supplemental questions.

Your application may be rejected as incomplete if you do not include the required application materials. Cover letters and/or resumes are not accepted in lieu of a completed application. Applications and/or Supplemental Questionnaires that state "see my resume" or "see my personnel file" are considered incomplete and will not be accepted.

Applicants will be screened for competitiveness, completeness, and written communication skills to determine the most qualified candidates. The process may include the following: a review of the application and supplemental questions, testing and/or panel interview, and references.

This position follows a hybrid work schedule requiring a minimum of 2 days per week onsite at King Street Center (201 S. Jackson St., Seattle, WA, consistent with King County Metro's hybrid work policy. Remote workdays may be adjusted based on operational or business needs. Employees must reside in Washington state and within a reasonable distance of their King County worksite to respond to workplace reporting requirements.

Normal work hours are between 8 am – 5pm, Monday through Friday. Alternative work schedules may be possible. This position is non-exempt and therefore is eligible for overtime pay.

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17 Job Code: 243207

Responsible for understanding this policy and their role in safety

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support our employees' health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options
• Life and…