Otto's Place Program Supervisor

Program Supervisor 1

Compass Housing Alliance is the housing, essential services, and emergency shelter division of Lutheran Community Services Northwest (LCSNW). Compass is guided by the belief that "Everyone Deserves a Home". We envision a world in which every person lives in a safe, caring community. In this role, you will be employed by Lutheran Community Services Northwest, but work in the Compass division, supporting a 105-year legacy of housing, shelter, and caring in the Puget Sound region.

As an employer of choice, we're deeply committed to supporting our employees, because when you're empowered, our mission thrives. We provide resources, tools, and care that allow you to focus on what matters most: delivering Health, Justice, and Hope to the communities we serve. We're proud to offer a comprehensive benefits package designed to support your well-being, growth, and peace of mind.

• A 37.5 per hour work week to ensure work/life balance
• Medical, dental, vision, and prescription benefits to keep you and your loved ones healthy
• Employer-paid short- and long-term disability insurance
• Life insurance coverage at no cost to you
• Up to 2 weeks of vacation in your first year (based on hours worked)
• Up to 2 weeks of sick leave (based on hours worked)
• 12 paid agency recognized holidays
• 2 floating holidays to use your way
• 403(b) retirement plan with employer matching (eligibility applies)
• Access to our Employee Assistance Program (EAP) for you and your family
• Potential eligibility for Student Loan Forgiveness through our 501(c)(3) nonprofit status

All LCSNW team members will contribute to our mission of partnering with individuals, families and communities for health, justice and hope. The Program Supervisor 1 provides leadership and operational oversight for an assigned supportive housing program, ensuring the delivery of high-quality, client-centered services that help residents overcome barriers to housing stability and successfully transition from homelessness to permanent housing. In partnership with the Program Manager, the Program Supervisor supports the development, enhancement, and coordination of program services, facility operations, and community partnerships to strengthen outcomes for program participants.

This position balances direct program oversight with administrative responsibilities, including supervising and supporting direct service staff, managing staff schedules and shift coverage, overseeing HMIS data quality and compliance, and providing guidance on case management practices. The Program Supervisor fosters a collaborative, trauma-informed environment that promotes resident engagement, staff development, and service excellence. All duties are performed in alignment with Compass Housing Alliance's mission, values, and philosophy of care.

Program Coordination

• Coordinate daily operations of the program.
• Liaise and communicate with partnered support services such as local food bank, OSL, CEA, Shelter providers and others.
• Liaise with local community service providers, City staff and King County staff and programs in facilitation of participant referrals.
• Prepare timely and accurate monthly, quarterly, and annual statistics as required by funders and the agency.
• Know and understand the contracts and ensure compliance with contracts is being met.
• Provide supportive crisis counseling and case management support to program participants as needed.
• With Program Manager, assure the maintenance of all necessary logs, records, reports, and statistics.
• Participate in ongoing training and program development.
• Train and ensure the enforcement of program policies and agency rules.
• Work in conjunction with other Compass programs to support the agency's mission.

Staffing

• Hire, train, and supervise Shift Supervisors and swing and overnight shift Counselors, both regular and relief, to ensure effective delivery of trauma-informed services.
• Develop schedule and ensure shift coverage.
• Provide leadership support to all program staff.
• Serve as the first point of contact for staff call outs and no shows, which may require finding relief coverage or covering the shift yourself.
• Manage staff scheduling and ensure adequate coverage to provide service delivery.
• With the Program Manager facilitate regular team Staff Meetings.

Participation in Service Delivery

• In support of the program, work with the Program Manager and Director to help facilitate program improvements and developments including staffing decisions, and auxiliary services.
• Build and maintain a network of community providers and services to address guest needs, serving as liaison with referring agencies.
• Provide and model de-escalation and crisis intervention, developing a supportive milieu. Act as a model for front-line staff.
• Perform daily activities as needed to keep the program running smoothly.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees to foster and promote a…