Case Manager at Day Center

Housing Case Manager

The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers, so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services. The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives.

This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Location:

Pioneer Square Neighborhood (Seattle, WA)

Reports To:

Program Manager

FLSA Status:
Non-Exempt

Schedule:

Monday – Friday 8:30am – 4:30pm;
Bi-Weekly staff meetings on Thursdays at 4PM

Meal Period:
Paid (30-minutes)

Salary: $29.87 per hour (Level I)

Engagement & Assessment

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants.
• Write clear, objective, and accurate case notes of significant interactions in participant files.
• Perform documentation and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
• Identify barriers and steps necessary to overcome obstacles to successful program participation.
• Hoarding and housekeeping support and interventions.
• Assess participant histories and resources/support needs and opportunities.
• Screen individuals for program eligibility.
• Assess eligibility for permanent housing resources.
• Establish goals and objectives, monitor achievements through regular meetings and case consultations.
• Provide information, referrals, and direct advocacy as needed.
• Link participants with services intended to address significant barriers to housing stability.
• Build and maintain positive relationships with a network of community providers and services.
• In supporting housing stability and retention, work with property management, supervisor and participants in successful tenancy practices and resolutions.
• Work with program management on situation assessment and follow-up.
• May be required to assist management in running monthly, quarterly, and/or annual reports.
• Daily activities are varied, and the day may be interrupted by emergencies or other daily events.
• Mediate conflicts provide de-escalation and crisis intervention.
• Provide milieu management as well as support to the program and operations team in daily operations of the facility.
• In coordination with program management, develop and facilitate life skills trainings and other relevant workshops.
• Develop and implement community programs supporting housing stability, wellness, and promote meaningful daily activities for participants.
• Dependent on your work site, certain responsibilities will be prioritized by the Program Manager to meet the needs and funding requirements.
• Attend community meetings to represent Compass Housing Alliance in helping people obtain housing.

Leadership

• Recognize the value that different perspectives and cultures bring to the organization.
• Maintain a favorable working relationship with all other agency employees.
• Project a favorable image of the organization to promote its aims and objectives.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established agency policies.
• Work as a team in remaining current with available resources and sharing resources with other agency case managers.

Supervisory Responsibilities

• None

Knowledge, Skills, and Abilities

• Ability to remain flexible to handle the crisis of the day.
• Ability to manage multiple priorities in a dynamic environment.
• Collaborate with property management and program staff to address lease compliance issues, mediate conflicts, and develop strategies to prevent eviction.
• Manage difficult interpersonal situations effectively.
• Experience and knowledge working with vulnerable populations.
• Demonstrated ability to maintain a caseload, provide case management, crisis counseling, advocacy, and referral services to participants.
• Dem…