Case Manager at Nyer Urness

Housing Case Manager

Compass is hiring two (2) individuals for this role. The Housing Case Manager provides trauma-informed services to individual program participants, many of whom have multiple barriers (i.e., mental health, substance use disorder, chronic health conditions, frequent contact with law enforcement, etc.), so that secure, stable, and permanent housing may be achieved and/or maintained. This service includes assessment, documentation, information and referral, goal setting, direct advocacy, cooperative case planning, and coordination of services.

The Case Manager assists and empowers participants to make necessary connections with the community and providers to stabilize and improve the quality of their lives. This is a unionized position, represented by Local 8 of the Office and Professional Employees International Union (OPEIU).

Operating on a "housing first" model, Nyer Urness House provides 80 units of permanent supportive housing to adults who were formerly unhoused. Supportive services include case management, a medical clinic operated by Neighbor care Health on-site, daily meals and other community building resources. The community is named for the Reverend Nyer Urness, whose philosophy of meeting people where they are is a fundamental principle of the work at Nyer Urness House.

Compass Housing Alliance develops and provides essential services, shelter, and affordable housing so that everyone in our community has a safe place to call home. We envision a world in which every person lives in a safe and caring community. Compass offers an open, supportive, and challenging work environment committed to promoting the dignity and well-being of each person that we serve.

We recognize the value that different perspectives and cultures bring to the organization. All employees are expected to make efforts in their work and in their conduct to be welcoming to all. As of 2026, Compass Housing Alliance is a division of Lutheran Community Services Northwest (LCSNW). After years of affiliation and partnership, Compass and LCSNW joined together as one organization aligned in our shared values: compassion, love, health, justice, and hope.

By combining LCSNW's network of health and human services and Compass's expertise in affordable housing and emergency services, we can provide holistic support to the communities we serve.

Location:

Ballard Neighborhood (Seattle, WA)

Reports To:

Program Manager

FLSA Status:
Non-Exempt

Schedule:

Monday-Friday 9am-5:30pm;
Monthly staff meetings on the last Wednesday of the month 9am-11am. Weekly Case Manager meetings every Tuesday 11am-1pm.

Meal Period:
Unpaid (30-minutes)

Salary: $29.87 per hour (Level I)

Essential Duties and Responsibilities

This role may be required to perform any duties as determined by program management to meet program specific needs. Other duties, responsibilities, and activities may change or be assigned at any time with notice.

Engagement & Assessment

• Provide trauma-informed case management utilizing motivational interviewing and strength-based techniques to assigned participants. Engage professionally and compassionately with participants in all settings and environments.
• Write clear, objective, and accurate case notes of significant interactions in participant files, including stability plans, measurement scales, leases, and all other required forms and paperwork including logs, records, reports, and statistics, as requested.
• Perform documentation (following DAP protocol) and input data in the Clarity Homeless Management Information System (HMIS) and other organizational data and case management systems.
• Identify barriers and steps necessary to overcome obstacles to successful program participation.
• Hoarding and housekeeping support and interventions.
• Assess participant histories and resources/support needs (e.g., food, health, transportation, CPS APS engagement etc.) and opportunities (e.g., family, friends).
• Screen individuals for program eligibility (this may include collaboration with referring agencies). Complete a needs assessment, services acknowledgment, and orientation to the program.
• Assess eligibility for permanent housing resources, such as deposit/move-in financial assistance, rapid rehousing, affordable housing, and permanent supportive housing.
• Develop a plan with Program Manager to utilize flexible program-based participant relocation and assistance funds in a way that emphasizes equitability not equality.
• Identify need for interim or bridge housing, link as requested and available.
• Establish goals and objectives, monitor achievements through regular meetings and case consultations with referral partners, as needed or required contractually.
• Provide information, referrals, and direct advocacy as needed, utilizing both internal and external resources. (landlords, rental assistance, Veteran programs, supportive guidance on housing selection).
• Link participants with services intended to address significant barriers to housing stability, such as mental…