Engagement Specialist

Overview

Catholic Housing Services believes everyone deserves the right to a safe, affordable place to call home. Inspired by this vision, CHS develops,ownsand manages affordable housing programs for low-income families and individuals; currently including 2,100 units of housing in 50 different buildings across Western Washington. We provide supportive services for people who have experienced homelessness, low-income seniors, farm worker families, and those who have special physical and mental needs.

Catholic Community Services and Catholic Housing Services work together in partnership to provide permanent supportive housing to individuals and families who have experienced homelessness in King County. We believe that everyone deserves a safe, affordable place to call home. We understand that people experiencing homelessnesscometo us with complex histories, and that it takes a highly collaborative, creative team to help end the cycle of homelessness permanently.

The Josephinum
is a 221-unit historic building in the Belltownneighborhood of Downtown Seattle.

Josephinumprovides studio and 1 bedroom apartment homes and supportive services to formerly homeless persons. The street level of the building is shared with Christ our Hope Catholic Church. There are several other social service programs occupying space in the building as well.

This position offers a compensation of $23.87 per hour.

Full‑time, 40‑hour position include a competitive benefits package:

• Medical, dental, and vision coverage, plus life insurance and long‑term disability
• Health Savings Account (HSA) and Flexible Spending Account (FSA) options
• Generous paid time off, including paid sick leave, 15 vacation days, 12 paid holidays, and 1 personal holiday
• CCS/CHS 403(b) Employee Savings Plan
• Employee Assistance Program (EAP)

Schedule:
Wednesday to Sunday, 11:30 PM to 7:30 AM (overnight shift)

Direct service to clients

• Provide crisis intervention and advocacy to participants.
• Coordinate with other social service agency workers (e.g. case managers, social workers, medical professionals, etc.) to provide for clients' immediate needs.
• Model interpersonal and living skills for clients.
• Carry out building and program rules.
• Maintain a safe and comfortable program environment.
• Assist janitorial and maintenance staff as needed, including removal of debris from client spaces, when necessary, routine debris removal from the common areas and other janitorial assistance.
• Work as a team with other colleagues on shift and be able to work independently without direct supervision.
• Work in-person at a program and attend required in-person agency meetings.

Client intake, assessment, and advocacy

• Register new clients including evaluation and assessment of client needs.
• Review and record notes and information into databases that are relevant to other staff members and/or help ensure program consistency.
• Maintain client records, updating information on an ongoing basis.
• Explain and implement policies and procedures.
• Maintain accurate client count throughout shifts.
• Dispense personal belongings and supplies to clients.
• Complete frequent scheduled unit, building, and grounds checks throughout shifts.
• Engage outside professionals (e.g. Mental Health Professionals, Emergency First Responders, External Service Providers, etc.) when appropriate.

Client Services Duties

• Manage front desk and site security, including welcoming clients, visitors and donors, receive in-kind donations, sorting and distributing mail, monitoring security cameras and lobby, implementing building and program rules, and sanitizing client belongings.
• Perform routine walkthroughs of the entire facility to engage with clients and ensure safety.
• Process messages and maintain accurate client tracking…