Case Manager Lead, Res Specialist

Overview

Our Commitment to Equity
The Y actively promotes a culture free from bias and injustice. We are dedicated to removing institutional and systemic barriers that result in oppression and racism. We will be accountable to marginalized communities for creating equitable and sustainable environments where social justice is woven into every facet of our programs, and by caring for our communities in a culturally versatile and respectful manner.

Job Summary

Supports low-income youth and young adults who may have experience in foster care, homelessness, disconnection from school, juvenile justice and/or other systems in developing the skills to live independently. Provides program coordination, operational support and staff supervision. Assists program directors in advancing program and operational goals. Provides program participants with a welcoming and supportive environment.

This position is at the Social Impact Center Y, the social services branch of YMCA of Greater Seattle (YGS). The mission of the Social Impact Center Y is to accelerate young people’s ability to build safe, successful, and happy lives. Every year, we serve 5,000 children, youth, young adults, and families across King County with programs that aim to strengthen young people’s ability to develop to their fullest potential through four strategies: reducing risk factors;

navigating systems towards successful life transition; ensuring stability, safety and wellness in times of crisis; and building competencies and social capital. The Social Impact Center Y’s programs include housing, behavioral health, foster care licensing, violence prevention, education, and employment. Many of the young people we serve have had involvement in the foster care, criminal justice system, and/or homelessness systems.

What you'll get from working at The Y

• Membership to the YMCA of Greater Seattle for you and your household
• Medical, Dental, Vision, and Life insurance
• Retirement with generous employer contributions
• Free access to mental health resources
• Rapidly-accruing paid time off (PTO) available immediately upon hire
• Discounts on qualifying YMCA of Greater Seattle childcare and day camp programs

Hiring Range: $/hour

Schedule:
Monday-Friday, 8:30am-5pm

• Build referral network for eligible FYI referrals in the community as well as maintain an outreach tracker and develop tailored outreach materials—such as flyers, presentations, FAQs, and email/text templates—customized for different audiences.
• Outreach will include connecting with five organizations monthly and conducting at least two presentations or events per month.
• Support in onboarding and training of new Voucher Specialists
• Creates and maintains specialized resource library. Maintain a list of voucher-friendly units, especially those with utilities included or reduced screening barriers
• Educate local landlords on benefits of renting to FYI voucher holders
• Work directly with landlords in the community to secure housing for young adults. This includes a knowledge of the leasing process and tenant rights.
• Mediates landlord-tenant concerns as needed for all enrolled FYI participants
• Carries small caseload of higher-barrier participants
• Conduct outreach to eligible participants using all available methods (calls, texts, emails, and outreach to supports) and complete intake meetings outlining the FYI program.
• Assist participants with gathering required documentation (e.g., , proof of income, citizenship/immigration status) and can use client assistance funds to replace missing documents for participants and household members.
• Complete the voucher applications with the participants, using secure tools like Adobe Sign for electronic signatures. During processing, the Case Manager liaises with the housing authority to track progress, respond to inquiries, and resolve documentation issues.
• Provides specialized services to youth and young adults in obtaining and maintaining housing including related life skills such as financial empowerment and employment/career development.
• Help young adults navigate the housing landscape in public markets and working through other housing related barriers.
• Build strong relationships with Y program participants to effectively provide quality services.
• Teams effectively and collaboratively with YMCA staff and/or community partners including housing program and systems and CEA to plan and facilitate activities, including visits to related resources in the community.
• Develops individualized,…