Shelter Support Staff - SoDo

King County Shelters
Seattle, WA 98134, USA

Location: SoDo (1039 6th Ave S, Seattle, WA 98134)

Schedule: Tuesday-Saturday, 2:00pm-10:30pm

Pay:$25.05/hour

Status: Regular Full-Time/Non-Exempt

* Applicants must be available for in-person interviews in Seattle, WA.

The Shelter Support Staff are responsible for completion of various assigned tasks including, but not limited to scheduling client intakes via telephone referral, conducting client interviews and processing guest intake data, and conducting security rounds. The Shelter Support Staff works closely with participants of the King County Shelter Program. Whether providing basic needs, services, or de-escalating negative client interactions, the position receives daily supervision from the King County Shelter Program Manager, Supervisor, or designated assistant.

DUTIES & RESPONSIBILITIES
:

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, to include compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility, for the purpose of identifying and initiating appropriate action (correction, reporting, etc.) of hazards, inappropriate behavior, needed repairs or other notable condition.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise. Provide timely and appropriate notification to police, fire, emergency medical and supervisory authorities.
• Conduct client intakes and departure processes, as required by department policy.
• Provide orientation, support, and supervision to volunteers.
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms and reports in prescribed format.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Prepare water, coffee, snacks for guests, when available.
• General cleaning (including mopping, sweeping, wipe down) of facility bathrooms, sleeping area, and common areas as assigned.
• Work with Janitorial staff as assigned.
• Perform other duties as requested.

EDUCATION & EXPERIENCE
:

• HS Diploma or GED
• Minimum of 6 months experience in public contact/customer service
• Experience in social service shelter / residential preferred.
• WA Driver’s License preferred.

REQUIRED SKILLS & ABILITIES
:

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal identity.
• Detail oriented – attention to detail required.
• Team player
• Strong use of the English language in verbal and written communication
• Excellent interpersonal skills
• Effective communication and telephone skills
• Ability to work in a fast-paced environment and maintain poise under pressure.
• Ability and willingness to keep information confidential.
• Ability to pass a "Protecting the Mission" background check, as required by Salvation Army Standards.
• Ability to successfully complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure.
• Basic mathematical skills (addition, subtraction, division, & multiplication)
• Willingness to abide by the Salvation Army’s drug and alcohol…