Software Engineer; SWE II​/Senior): Agentic Search

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Software Engineering

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce s core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Slack is looking for a Software Engineer to join our innovative Agentic Search team. Our team owns the foundational tools, sub-agents, and search capabilities that power Slack AI s information retrieval intelligence, making Slackbot the primary conversational search interface in the Agentic OS. We deliver accurate, contextual, and permission-aware results across Slack and the broader enterprise, transforming how people discover knowledge in the flow of work.

In this role, you will be at the forefront of building the next generation of AI-powered search experiences. You ll work on cutting-edge technologies including retrieval-augmented generation (RAG), query understanding, search optimization, and agentic frameworks that enable intelligent information discovery across multiple data sources and platforms.

• Design and build intelligent search infrastructure to power information retrieval across various Slack and enterprise data sources.
• Develop sophisticated agentic search capabilities including query understanding and context management to synthesize information.
• Ensure optimal search performance and scalability, from real-time responses to deep research tasks.
• Implement evaluation frameworks for continuous improvement of search quality and relevance.
• Collaborate across teams (AI/ML, Product, Design) to integrate search into broader Slack experiences and drive technical excellence for search and AI systems.

• 6+ years of software engineering experience building production web applications and distributed systems
• Strong programming skills in languages such as Python, Java, Go, or similar, with experience in modern web frameworks
• Search and information retrieval experience - Background in search engines, ranking algorithms, indexing, or information retrieval systems
• RAG and agentic systems - Experience building retrieval-augmented generation systems, AI agents, or conversational AI applications
• Distributed systems expertise - Experience with microservices, APIs, databases, and building scalable backend systems
• Data-driven approach - Experience with experimentation, A/B testing, and using metrics to drive product decisions
• Collaborative mindset - Strong communication skills and experience working with cross-functional teams including product managers, designers, and other engineers
• Quality focus - Experience with testing, code reviews, and maintaining high-quality production systems
• A related technical degree required

• AI/ML experience - Background in machine learning, natural language processing, or working with large language models (LLMs)
• Enterprise search - Experience with enterprise search platforms, federated search, or multi-source information retrieval
• Real-time systems - Experience building low-latency, high-throughput systems for real-time search and recommendations
• Third-party integrations - Experience integrating with external APIs, data sources, or enterprise systems (Salesforce, Google Drive, etc.)
• Evaluation and benchmarking - Background in search quality evaluation, relevance tuning, or AI system benchmarking
• Full-stack capabilities - Comfort working across the stack from backend services to frontend user interfaces

• Shape the future of work - Build the search intelligence that powers how millions of people find and…