SMTS​/LMTS​/PMTS Full Stack​/Back End Software Engineer - Agentforce

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Driver of Agentforce 2.0, the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills that can take action across any system or workflow.

• Build, scale and maintain critical features and systems within the Agentforce platform that are used by millions of end users.
• Understand the customer/business requirements and translate them into elegant, flexible, and easy-to-use platform capabilities.
• Lead and participate in software design and architecture discussions and decision making.
• Drive the execution and delivery of features and systems by collaborating with architects, product owners, engineers, user experience designers and data scientists.
• Develop and approve test strategies, design automation frameworks, and write unit and functional tests to drive up code coverage and automation goals.
• Lead and mentor junior members of the team, and act as a technical leader for teams.
• Adopt, embrace, and promote agile and test‑driven software development practices.
• Be a multiplier and have a passion for team and team members' success.
• Lead the team by example for technical excellence and help the team members make sound decisions.

• Related technical degree required.
• 7+ years of hands‑on experience building, scaling and maintaining large‑scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and are available 24x7.
• In‑depth working knowledge of Go and Python.
• Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku.
• Experience in REST based API development, API lifecycle management and/or client SDKs development.
• Experience in test‑driven development with focus on unit testing, integration testing and end‑to‑end automation.
• Solid understanding of SDLC and best practices in design, development, testing and deployment.
• Experience with agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD).
• Ability to support/resolve production customer escalations with excellent debugging and problem‑solving skills.
• Strong verbal and written communication skills. Self‑driven with superior organizational and project management skills. Ability to work effectively in a distributed team setting.
• Available for on‑call support on a regular rotation basis.

• Experience with Go, Java or Python.
• Experience with large‑scale, highly distributed systems.
• Experience with performance optimization.

• Experience with ASR, TTS, Telephony technologies.
• Experience with modern AI/ML frameworks, systems, libraries, and patterns.
• Experience with websockets, gRPC, protobuf.
• Experience with Python, Java/J2EE technologies such as Spring, Spring Boot, Hibernate and EJB.
• Experience with data model design and familiarity with SQL and No
  
  SQL.
• Ability to cross over to help on the Dev Ops side of things (CI/CD tools, Terraform, Automation, etc.).
• Experience using analytics and monitoring tools such as Pingdom, New Relic, Graphite, Sumo Logic and/or Splunk.
• Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin).

If you need a reasonable accommodation during the application or recruiting process, please submit a request via the Accommodations Request Form.

Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Salesforce believes in equality for all and strives to create an inclusive workplace free from discrimination. Any employee or potential employee shall be…