AWS Connect Lead Developer

Experience Required

• Associate should have 3 to 4 years hands on development experience on Amazon Connect contact center solutions.
• Associate should have 10+ years of experience on any Connect contact center solutions, out of which 3 to 4 years on Amazon Connect.
• Associate should have 3 to 4 years hands on development experience on Amazon Lex contact center solutions
• Associate should have hands‑on development experience on Amazon Lambda with NodeJS / Type Script contact center solutions
• Associate should have hands‑on troubleshooting experience for any issues from Amazon Connect, Amazon Lex and Lambda using AWS Cloud Watch and AWS Cloud Trail
• Associate should have worked in Agile project with Jira, Git Hub, Service Now, etc

• Looking for a lead developer with seasoned hands‑on development experience with Amazon Connect.
• Design, develop, and deploy Amazon Connect contact center solutions.
• Develop and customize Amazon Connect call flows, IVRs, routing profiles, queues, and agent hierarchies.
• Integrate Amazon Connect with AWS services such as Lambda, Lex, Dynamo
  
  DB, S3, and Kinesis.
• Develop and maintain voice bots and automation workflows using AWS Lex and Lambda. Integrate Amazon Lex voice bot with Amazon Connect IVR flow.
• Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
• Troubleshoot and resolve telephony, latency, and call quality issues using AWS Cloud Watch and AWS Cloud Trail.
• Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
• Ensure security, compliance, and scalability of the contact center environment.