Senior Full Stack Software Engineer - Digital Servicing Platform; Hybrid - Seattle

Position: Senior Full Stack Software Engineer - Digital Servicing Platform (Hybrid - Seattle)
Job Description

At Nordstrom, we're shaping the future of retail through technology. Our culture thrives on curiosity and collaboration. The Nordstrom Digital Servicing Platform (DSP) team is seeking an Engineer to help build Digital Servicing and AI automation solutions. This team is central to Nordstrom's Customer and Servicing strategies, aiming to deliver the legendary service our customers expect from our stores through our Digital Servicing experiences.

As a Senior Software Engineer on the DSP team, you will play a pivotal role in designing, building, and supporting the platforms that power how our Care agents and customers interact every day - from the agent desktop tools that handle millions of customer conversations each year to the AI-driven self-service experiences that resolve routine requests so our Care team can focus on what matters most.

You'll work end to end across Web UIs, APIs, and event-driven services, partnering closely with peer engineers, product, and Customer Care leadership.

Beyond the contact center, the DSP team also owns the Purchase History and Loyalty Rewards dashboard experiences on both  and  - high-traffic, customer-facing surfaces that millions of shoppers rely on to track orders, returns, and Nordy Club rewards. You'll be building experiences that span both the agent and customer sides of servicing.

A day in the life…

* Collaborate with the squad to develop experiences across our Interaction Management and Digital Servicing platforms.

* Integrate with services and events across the Nordstrom technology organization to enhance our industry-leading ecommerce experience.

* Work alongside peer engineers to make code-level decisions that ensure a cleaner and more sustainable architecture.

* Support on-call incidents, using telemetry to diagnose issues and involve the right partner teams.

* Utilize languages such as React, Java, and C#/.NET to deliver full-stack features end to end.

* Participate in and contribute to the agile development and planning process - from refinement and sprint planning through delivery and retrospectives.

* Write highly maintainable, easy-to-understand code for RESTful services, event-driven systems, databases, and cloud infrastructure following secure coding practices.

* Mentor other engineers and help split larger designs into individual work units.

* Design and validate scenarios through complete and automated unit, functional, integration, and end-to-end testing.

* Instrument code appropriately, creating custom metrics, alerts, and dashboards in New Relic and Splunk.

* Identify and prevent performance issues, optimize solutions and infrastructure, and lead cross-functional troubleshooting.

* Partner with AI and automation initiatives - including agent assist, intelligent routing, and self-service experiences - to deflect routine work and elevate the customer and agent experience.

You own this if you have…

* Bachelor's or master's degree in CS, Engineering, or equivalent practical experience.

* 6+ years of professional experience developing RESTful services and event-driven applications.

* Solid foundation in software engineering practices, data modeling, object-oriented analysis and design, design patterns, and algorithms.

* Experience with Web UI development using JavaScript (React, Redux, Node.js, Type Script).

* Experience using Java, C#/.NET, or other object-oriented programming languages.

* Experience using AWS services such as Kubernetes, Elastic Cache Redis, Dynamo

DB, Lambda, Cloud Formation, etc., or features on other similar cloud-hosted platforms.

* Familiarity with contact center, customer service, CRM, or agent-facing platforms is a plus.

* Familiarity with Linux/Docker and open source software development.

* Familiarity with test automation and CI/CD pipelines.

* Familiarity with Kubernetes, New Relic, and Splunk.

* Strong verbal and written communication skills with the ability to communicate technical information to non-technical audiences.

* Curious mindset for AI adoption to optimize work processes.

* Passion for new technologies, operational excellence, and customer impact.

Your responsibilities…

* Delivering full-stack features (design,…