Senior​/Lead​/Principal Software Engineer, Agentforce Operations

Description

Global supply chains still rely on slow, manual processes—email, spreadsheets, and fragmented data. The economy moves fast but supply chains don’t, creating an inefficiency that affects the $13T of goods shipped annually and is one of the largest untapped opportunities in modern enterprise.

Agentforce Operations is reimagining the supply chain with an AI-powered platform for designing, automating, and running end-to-end business processes, with seamless collaboration through familiar channels like email. For Salesforce, this represents a massive growth opportunity in the back office, with innovations that flow into the front office. Customers are clamoring for more, rapidly expanding their use cases as we enter an exhilarating growth phase.

As one user put it: “I’ve been waiting for this for 20 years.”

The Super Agent backend is the operational heart of Agentforce Operations—managing complex, infinitely configurable state with equally complex state transitions and interfaces across the platform. Built with intentional startup speed, the team is now hardening and scaling its foundations as customer adoption accelerates. You’ll work on one of the most technically challenging and impactful backends at Salesforce: decomposing tightly coupled domains, hardening state transitions, designing cross-team boundaries, and building the observability needed to operate confidently at enterprise scale.

Wide autonomy, real ownership, and meaningful advancement await.

The Integration & Platform team owns the mission-critical data and integration backbone of the Agentforce Operations. The team is responsible for designing, building, and scaling the systems that connect our platform to the broader Salesforce ecosystem—including Mulesoft, Flow, and Data Cloud—while also powering the self-serve data synchronization mechanisms that customers depend on daily. The work here directly forms the foundational data layer enabling core customer intelligence, platform functionality, and enterprise-grade reliability at scale.

We are seeking a highly experienced Senior, Lead, and Principal Engineers to serve as a key individual contributor across the Super Agent and Integration & Platform teams. In this role, you will own the hardest cross-cutting system problems, set technical direction, and drive foundational investments that enable Agentforce Operation to scale.

• Diagnose and prioritize the most impactful foundational investments across the Super Agent backend, partnering with engineering leadership to sequence them against product delivery
• Own the hardest cross-cutting system problems, from architectural decomposition to cross-team interface design, going deep hands-on when the problem demands it
• Build shared understanding of system health and risk across the team, helping establish the frameworks and observability needed to make investment decisions with confidence
• Raise and maintain the engineering quality bar through pragmatic standards, guardrails, and team practices that prevent regressions and keep code healthy over time

• Architect and implement powerful integrations between the core platform and Salesforce ecosystem products, specifically Mulesoft and Flow
• Lead the design and implementation of highly scalable, efficient, and reliable data export pipelines, integrating internal data sources (CSV files, REST API outputs) with Salesforce Data Cloud and/or Informatica
• Optimize existing ETL pipeline infrastructure to support a daily, self-serve customer data synchronization mechanism with Data Cloud—fully automated, requiring minimal engineering involvement post-setup
• Design and build simplified, performant, customer-facing APIs and webhooks, including an abstracted version of high-value functionality currently exposed via complex Graph
  
  QL endpoints

• Architect, design, and deliver high-quality, scalable code for complex data integration and platform features
• Drive technical decision-making and project execution as the primary individual contributor for key initiatives
• Conduct thorough code reviews and…