Principal Engineer - Discovery, Marketing & Loyalty; Hybrid - Seattle

Position: Principal Engineer - Discovery, Marketing & Loyalty (Hybrid - Seattle)
Job Description

Come join us in a key technical leadership role revolutionizing the digital customer experience at Nordstrom! Discovery, Marketing and Loyalty org supports key platforms and products that are integral to JWN customer experiences across omnichannel touchpoints. We are seeking an experienced Principal Engineer to lead the design and implementation of cutting-edge solutions across the stack.

A Day in the Life...

* Architect scalable, reliable technical solutions that serve millions of customers in a high-throughput, low SLA environment.

* Lead technical strategy for evolving our loyalty and marketing ecosystem, driving the conversation around next-generation capabilities while ensuring solutions are performant, secure, and provide exceptional omnichannel user experiences.

* Drive technical excellence across engineering teams, establishing best practices for distributed systems, highly performant APIs, and data processing at scale.

* Champion operational excellence by driving improvements in observability, telemetry, monitoring, and automation increasing system reliability and resiliency.

* Collaborate effectively with cross-functional teams including Product, Operations and business stakeholders to understand requirements and deliver solutions that drive business impact

* Provide technical leadership as an individual contributor, mentoring and influencing engineers through code reviews, design discussions, and architectural guidance

* Evangelize and drive adoption of AI technologies across engineering teams to accelerate productivity, improve code quality, and increase speed of delivery through intelligent tooling and automation

* Partner with platform and enterprise services teams to ensure cohesive integration across the enterprise technology ecosystem

You Own This If You Have...

* 10+ years of relevant work experience in software engineering with significant focus on e-commerce systems, distributed architectures, or customer-facing applications

* Bachelor's degree in computer science, Engineering, or a related field, with a master's degree preferred, or equivalent experience

* 4+ years of technical leadership experience as an individual contributor, influencing engineering teams and driving technical direction in dynamic, high-scale e-commerce or digital retail environments

* Strong mentoring capabilities with a track record of developing engineers' technical skills and helping them grow their expertise in complex domains

* Strong background in distributed systems design, including experience with microservices architectures, event-driven systems, and handling high-volume transaction workloads.

* Expertise with cloud platforms and modern technology stacks for building resilient, scalable customer-facing applications

* Proven track record of building production-grade systems that handle business-critical operations with high availability requirements (99.95%+ uptime)

* Experience designing systems with API integration patterns, asynchronous processing, and data consistency strategies across distributed services

* Strong architectural software, service, and infrastructure design patterns with capabilities, demonstrating the ability to discuss, influence, and make trade-off decisions at multiple system levels, across domains

* Deep commitment to operational excellence, including expertise in observability tools, automated testing, deployment automation, and proactive monitoring

* Customer-focused mindset with ability to translate business requirements into technical solutions and communicate complex technical concepts to non-technical stakeholders

* Demonstrated ability to drive technical innovation while balancing practical business needs, operational constraints, and system stability

Bonus Points If You Have...

* Experience modernizing legacy loyalty and/or marketing technology ecosystem

* Previous experience leading large-scale technology migrations or platform consolidations across multiple business units

* Experience with AI-native Product development

* Track record of implementing observability and automation improvements that significantly reduced operational overhead

We've got you covered…

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