Manager Software Development

• Compensation: USD 155,000 - USD 160,000 - yearly

Trupanionis a leading provider of medical insurance for cats and dogs in North America. Our mission is to help loving, responsible petownersbudget and care for their pets. AtTrupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

• This position is open to candidates in the Seattle, WA area. You will have a hybrid remote/in-office schedule where you will work from our casual, pet-friendly office at least 3 days a week.

We are seeking a highly hands‑on Software Engineering Manager to lead teams responsible for building, operating, and evolving mission‑critical platforms. This role is ideal for a leader who remains deeply technical, actively contributes to architecture and code, and takes ownership of production outcomes.

This is not a purely managerial role. Success requires strong technical judgment, direct involvement in engineering execution, and a passion for building resilient systems while developing high‑performing technical teams.

Key Responsibilities:

Hands‑On Technical Leadership:

• Serve as a hands‑on technical leader, actively contributing to system design, architecture, code reviews, and implementation
• Bring deep expertise in C#, .NET Framework, and .NET Core, applying best practices directly to production systems
• Drive an AI‑forward engineering culture, bringing demonstrated experience with AI tools such as Codex or Claude Code to improve developer efficiency and throughput
• Apply SOLID principles, object‑oriented design, and established design patterns to build maintainable, scalable software
• Lead development of RESTful APIs and backend services
• Guide teams in effective use of asynchronous programming patterns (async/await) and distributed processing
• Leverage AI‑assisted development tools (e.g., Claude, Codex, Copilot) to improve personal effectiveness and evangelize responsible usage across teams
• Partner with senior engineers and architects to evolve systems while maintaining stability and operational excellence
• Own the health, reliability, and operational readiness of production systems
• Lead and personally contribute to production incident resolution, including hands‑on debugging
• Drive structured incident response, root cause analysis, and preventative actions
• Establish and maintain monitoring, alerting, and observability practices using Data Dog
• Ensure teams are prepared for on‑call rotations and production support responsibilities

Execution & Delivery:

• Ensure work is well‑scoped, well‑designed, and delivered predictably
• Hold teams accountable for quality, test coverage, and long‑term maintainability
• Ensure unit testing practices using MSTest and Moq are consistently followed
• Drive a shift‑left mindset, encouraging quality, security, and operational thinking early in development
• Promote continuous improvement through innovation, experimentation, and adoption of new technologies (including AI)

Best Practices, Standards & Compliance:

• Define and enforce coding standards and software development best practices
• Ensure compliance with relevant security and regulatory frameworks (e.g., ISO, SOX, PCI DSS)
• Stay current on evolving software, security, and data protection trends
• Champion secure coding practices and operational excellence
• Work effectively with engineering, product, operations, and business stakeholders
• Navigate competing priorities and align teams toward clear technical outcomes
• Influence through credibility, clarity, and technical leadership
• Communicate technical risks, trade‑offs, and production impacts clearly to leadership
• Recruit, hire, and retain high‑performing engineers
• Personally assess technical depth, problem solving, and ownership during interviews
• Build a culture of accountability, ownership, and continuous learning
• Mentor engineers at all levels with strong emphasis on technical growth and system thinking
• Develop senior engineers into future technical leaders

Required:

• 3+ years as a Software Engineering Manager or Tech Lead with hands‑on responsibilities
• Strong expertise in C# / .NET, including .NET Framework and .NET Core
• Solid…