Senior Principal Agentic Technologist

ABOUT ARTERA

Our Mission: Make healthcare #1 in customer service.

What We Deliver: Artera is an agentic company strengthening how healthcare providers communicate and care for patients. As an agentic partner, we bring over a decade of healthcare experience to address urgent workflows from day one and build custom solutions as healthcare providers’ needs evolve. Trusted by 1,000+ specialties, FQHCs, health systems, and federal agencies, Artera strengthens and protects and enhances patient relationships across every interaction – from intake and scheduling to referral management, post-visit care, and more.

Hear from our CEO Guillaume de Zwirek about why we are standing at the edge of the biggest technological shift in healthcare’s history!

Our award-winning culture: Our award-winning culture:
Since founding in 2015, Artera has consistently been recognized for its innovative technology, business growth, and named a top place to work. Examples of these accolades include:
Inc. 5000 Fastest Growing Private Companies (2020, 2021, 2022, 2023, 2024), Deloitte Technology Fast 500 (2021, 2022, 2023, 2024, 2025), Built In Best Companies to Work For (2021, 2022, 2023, 2024, 2025, 2026). Artera has also been recognized by Forbes as one of “America’s Best Startup Employers,” Newsweek as one of the “World’s Best Digital Health Companies,” and named one of the top “44 Startups to Bet your Career on in 2024” by Business Insider.

Applicants must be currently authorized and have the ability to provide proof of full-time, long-term authorization to work in the United States. We are unable to provide visa sponsorship or support visa transfers now or in the future.

We are building the next generation of Artera's platform, creating custom agentic workflows purpose-built for healthcare. This is a foundational technical leadership role: you will define how we design, build, secure, and operate AI agents at scale, and you will establish the patterns and practices that enable multiple teams of customer-facing builders to deliver with speed, consistency, and confidence.

As a Senior Principal Agentic Technologist
, you will report directly to the CTO and operate as the technical authority across Artera's engineering organization. You will shape our architecture, influence our product experience, and raise the bar for every builder at Artera.

Agent Architecture & Design

• Define Artera's reference architecture for AI agents
• Establish design patterns for multi-agent orchestration, tool use, memory management, and human-in-the-loop workflows tailored to healthcare operations
• Own technical decisions on agent decomposition, communication patterns, and failure handling for mission-critical healthcare workflows
• Evaluate and integrate emerging agentic AI capabilities as they become available
• Drive continuous improvements to Artera’s operational excellence and security posture

Scale-Out Enablement for Builder Teams

• Design and maintain the AI development infrastructure – including AI coding skills, structured memory, MCP server tooling, and cross-customer pattern libraries – that enables multiple teams to build customer-specific agent workflows independently and consistently
• Work backwards from customer outcomes: design and consume production evaluation systems that measure how agents actually perform for each customer, derive actionable insights from those evaluations, and feed improvements back into shared development infrastructure as codified best practices
• Codify proven agent development patterns (intent expression, evaluation-driven development, semantic data discovery) into reusable templates and golden paths that keep pace with industry prescriptive guidance
• Define the boundaries between shared platform capabilities (security, compliance, observability, evaluation frameworks) and team-owned customization layers (per-customer prompts, tools, orchestration)
• Establish knowledge-compounding mechanisms so that what one team discovers – or what production evaluation reveals – reaches every other team through structured repositories, automated pattern discovery, and contextual delivery at the moment of…