Senior Manager, Platform Software Engineering

Lead a team of software engineers with strong SRE backgrounds responsible for building, operating, and evolving our platforms. The role owns execution and delivery across platform components, service reliability, API and integration health, observability, automation, upgrade safety, and resilience patterns used by multiple engineering teams.

The manager will set technical direction, drive accountability for reliability, performance, cost, and operational excellence, and partner across teams to resolve complex issues and improve the developer experience. This role requires a leader who can grow engineers, manage priorities, influence stakeholders, and turn production pain points into durable platform improvements.

• Lead multiple platform teams to standardize middleware patterns and client libraries used by several consumer teams.
• Establish group-level guardrails for APIs/SDKs, deprecation strategies, and upgrade playbooks; track adoption and risk.
• Sponsor shared observability frameworks and capacity models across teams; review error‑budget posture and corrective actions.

• Lead teams and provide technical recommendations and guidance in designing software solutions and identifying, analyzing and ensuring alignment with requirements.
• Manage the execution of processes to develop and guide new software features and enhancements following design specifications, ensuring accessibility, and to develop documents to clarify software design and code.
• Lead code and/or functional reviews to drive improvements across a project.
• Lead teams to conduct debugging and troubleshooting to identify and fix software issues across multiple components or functional areas.
• Provide teams guidance to implement software testing (e.g., functional and non-functional), quality assurance processes, software error logging, monitoring, and observability for effective debugging.
• Utilize an analytic approach to conduct performance profiling and optimization of coding.
• Lead teams in troubleshooting and resolving issues related to application programming interface (API) functionality and integration.
• Lead teams to implement API versioning, lifecycle, and interoperability strategies.

• Lead teams to design and develop software, systems, and services.
• Act as a role model to provide technical guidance and domain expertise in software architecture decisions and best practices.
• Lead teams to conduct periodic reviews and ensures adherence to architectural framework(s) and internal development practices and standards.
• Collaborate with cross‑functional teams to align and build software architecture with business and/or customer goals and priorities in focus.
• Lead teams to implement performance optimization and scalability strategies in software design.
• Impact teams to conduct regular technology research and evaluation for architectural enhancements.

• Collaborate with stakeholders and external clients and/or partners to understand customer issues and align solutions.
• Lead team(s) to provide technical guidance and appropriately prioritize support to customers regarding reported issues.
• Act as a role model for teams to advocate for customers' interests and suggests product enhancements based on feedback.
• Develop, modify, and execute policies to ensure customer satisfaction through timely resolution of issues and effective communication.
• Lead teams through processes for handling customer issues and/or defects handling and directs them to training opportunities as needed.
• Manage the investigation and troubleshooting of complex product maintenance issues to ensure customer agreement on short‑and‑long‑term solutions.

• Collaborate with teams and other stakeholders within and outside of group to establish, follow, and enforce documented security criteria, development industry best practices and processes, and coding standards.
• Ensure clarity of teams' operational objectives for adherence to broad…