Software Development Engineer, Connect; AWS

Software Development Engineer, Amazon Connect

Job :  |  Services LLC

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon’s unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers’ businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon’s real‑world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no‑brainers to buy and easy to use.

Amazon Connect is an AI‑powered customer experience solution that enables superior outcomes at a lower cost. Since its 2017 public launch, Amazon Connect has become an AI leader, transforming how organizations of all types interact with their customers.

Customer Engagement is a growth agent for companies that look to invest in communicating and engaging with their end customers, understanding their behaviors and unique interactions, and learning how to engage at the right precise moment with the right customer experience. Behind each of these interactions are unique moments that create an opportunity to learn and understand more about who they are and what they want.

AWS Connect Proactive Engagement and Content Management team seek to create the most customer‑centric experiences with highly reliable, scalable, and secure engagement services that build customer knowledge, trust, and drive growth.

• You are creative, responsible, and able to dive deep into emerging serverless AWS technologies.
• You will think about business opportunities, operational issues, architectural diagrams, scalability, security, and the customer perspective in the course of a single conversation.
• You have a solid understanding of programming languages, distributed microservices, serverless computing, and performance engineering.
• Excited to learn from others while bringing your own novel capabilities and perspectives.
• Proficient with debugging, profiling, and analysis tools used to support software applications.
• Our team members thrive in a hands‑on environment where everyone actively participates in product definition, technical architecture review, iterative development, code review, and operations.

A diverse and inclusive team culture that fosters learning, curiosity, and growth. We value work‑life harmony, flexible work hours, and arrangements supported by a culture that encourages and celebrates differences.

• 3+ years of non‑internship professional software development experience.
• 2+ years of non‑internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience.
• Experience programming with at least one software programming language.

• 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience.
• Bachelor’s degree in computer science or equivalent.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit (Use the "Apply for this Job" box below).

for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign‑on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at .

USA, WA, Seattle –  –  USD annually