Software Development Manager, Foundation Team — Pippin, StoreGen

Software Development Manager, Foundation Team — Pippin, Store Gen

Job :  |  Services LLC

Store Gen is chartered with supporting Stores teams in their AI-native development journey. Pippin is Store Gen's AI-assisted design and planning tool — the surface where builders plan, write, and collaborate as they build — and it is about to become one of the most widely used internal platforms h Quip's deprecation, Pippin inherits a user base of 384K daily active builders.

The Foundation Team is the team that makes Pippin run at that scale. As its founding SDM, you are not inheriting a steady-state system — you are building a team from scratch at the most consequential moment in Pippin's history. You will own Tier 1 reliability for a platform hundreds of thousands of builders depend on daily, and you will lead your team in experimenting with AI-native approaches to how that platform runs: automating operational workflows, accelerating incident resolution, optimizing cost, and hardening security — not through traditional engineering alone, but by making AI a first-class participant in how the Foundation Team operates.

This experimentation mandate is what directly advances Store Gen's AI-native charter and what makes this role different from every other ops-oriented SDM role  will not be choosing between running a platform and innovating on it. Both are the job — and you will be doing both at a scale few internal tools ever reach.

• Build the Foundation Team. This is a founding role. You will hire, develop, and set the culture and technical bar for a new team of engineers
• Own Tier 1 reliability. You are responsible for the operational health of Pippin at scale — SLA management, incident response, and platform stability for hundreds of thousands of daily active users
• Lead the Quip migration. You will execute the transition of Quip's user base to Pippin across staggered cohorts, ensuring continuity for builders across Amazon who depend on document collaboration daily
• Drive platform development. Beyond operations, you will own the roadmap for platform features — reliability improvements, document store architecture, and the core editing and collaboration experience
• Experiment with AI-native operations. Within your charter, you will lead the team in applying AI to how the platform runs — automating operational workflows, accelerating incident resolution, and exploring how AI changes what it means to operate a production system
• Partner with the Lab Team. You will work closely with your peer SDM to share on-call responsibility, coordinate on shared platform features, and advance Pippin's AI-native mission together

Store Gen collaborates with and supports Stores teams in their AI-native development journey. Pippin is Store Gen's AI-assisted design and planning tool, purpose-built to accelerate builders in the SDLC — from planning and design through execution and review. The Foundation Team is the team that makes sure Pippin runs reliably at the scale that mission demands.

• 3+ years of engineering team management experience
• 7+ years of engineering experience
• 8+ years of leading the definition and development of multi tier web services experience
• 3+ years of Software Engineer, Software Developer, or related occupational experience
• 1+ years of providing technical leadership and project management for all aspects of the software development lifecycle experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using Java, C#, or C++ experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using service-oriented architecture experience
• 1+ years of developing large-scale, multi-tiered distributed software systems using distributed programming experience
• Bachelor's degree or foreign equivalent in Computer Science, Engineering, Mathematics, or a related field
• Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations
• Experience partnering…