Manager III, Software Dev, Agentic WorkSpaces

Software Development Manager

As part of the AWS Applied AI Solutions organization, we have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions.

Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Work Spaces has protected and empowered enterprise work for over a decade, and we are now reimagining what a workspace is. We are building Agentic Work Spaces: a platform where the workspace itself is an active partner in how you work, not just infrastructure that delivers applications.

Today more than a million users rely on Work Spaces daily; tomorrow those work spaces will host AI agents alongside humans, agents that code, troubleshoot, analyze, and act on behalf of their users, governed by the same identity and security policies as the people they serve. We intend to build the workspace that was designed for the agentic era, not retrofitted for it.

Agentic Work spaces' On-Instance Software (OIS) is the layer that makes this possible from the inside of every Work Space: the operating system, provisioning logic, on-instance agents, telemetry, and update mechanisms across Windows and Linux. Our vision is for that software to be invisible, operating systems that launch within weeks of upstream general availability, agents that update themselves safely without disrupting access, provisioning that is self-diagnosable, and fleet management that works through the same AWS tools customers already use, delivered from commercial regions to classified partitions with automation as the default so quality and breadth improve release over release.

We are looking for a Software Development Manager to own the engineering delivery and operational excellence of OIS. You will lead a team of builders who design, build, and operate the services and agents that provision, secure, and maintain Work Spaces for humans and, increasingly, for the AI agents that work beside them, across every supported OS and identity provider. You will define the technical direction for your team, drive architectural decisions that balance innovation with operational rigor, and ensure your services meet the highest bar for availability, latency, and security.

You are customer-obsessed, technically deep, and energized by building high-performing teams. You think big about what the workspace of the future looks like, a unified agent shipping to two platforms from one codebase, an identity model that treats humans and agents as first-class citizens, and autonomous troubleshooting that resolves issues before users notice, and then you build the team and systems to get there.

You thrive in ambiguity, make sound trade-off decisions with incomplete information, and hold yourself and your team accountable for results that matter. You want to solve challenging problems in operating systems, identity, AI, and desktop platform engineering at a scale that impacts more than a million users daily.

• Define and deliver the long-term product and architecture strategy for On-Instance Software within your domain, including how the on-instance layer evolves to host and govern AI agents alongside human users.
• Translate a multi-year, multi-phase roadmap into executable engineering plans with clear milestones, owners, and decision points, sequencing foundational automation ahead of the scale and differentiation work that depends on it.
• Own the agent unification strategy that lets Windows and Linux features ship from a single codebase, making feature parity the default rather than a follow-up, and partner with EC2, identity providers, self-service troubleshooting, and platform teams so OIS both leverages and contributes to shared AWS and EUC infrastructure.
• Work effectively across these teams to accomplish goals, earning trust by driving discussions that result in impactful decisions for the business and the architecture.
• Lead the design and implementation of on-instance identity, security, and governance for a world where humans and agents share the same desktop: identity integration across the major join models, a trust and authorization posture that treats agents as first-class principals under the same policies as the people they serve, compliance-ready images built in rather than bolted on, with customer environments and data never exposed to service teams.
• Own the operation of low-latency, high-availability provisioning and agent services used by more than one million Work Spaces users globally. Ensure your team's services meet stringent SLAs across multiple production…