ServiceNow Developer​/Engineer

Developer (Cybersecurity), Service Excellence

We are an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Service Excellence team is responsible for maintaining and enhancing the Service Now platform as it supports our Technology and Enterprise business functions. It consists of several product-oriented delivery (POD) teams tied to the different modules in use by the business.

The Developer, Cybersecurity collaborates closely with its POD team, cross-functional technical teams and global business partners, to develop comprehensive features and functionalities that enhance the Service Now platform and its capabilities. The Developer attends regular Agile ceremonies, develops features and enhancements based on requirements captured in stories, and conducts unit testing. By doing so, they empower the Service Excellence team to deliver streamlined, scalable, and innovative solutions that elevate our global Service Now capabilities efficiently and effectively.

• Configure and maintain Service Now applications, catalog items, integrations, modules, and workflows—customizing only when necessary.
• Collaborate with cross-functional teams to understand business requirements and translate them into technical solutions.
• Design, develop, test, and implement Service Now solutions in alignment with industry best practices, focusing on an out-of-box approach where possible.
• Troubleshoot and resolve issues across the Service Now platform.
• Stay up-to-date with Service Now releases and contribute to continuous improvement efforts. Create and maintain technical documentation.

• 3+ years of development experience in Service Now.
• Strong scripting skills, experience with JavaScript.
• In-depth subject matter expertise in these Service Now Modules:
• Integrated Risk Management
• Third-party Risk Management
• Security Incident Response
• Vulnerability Response
• Service Now Certified System Administrator (CSA) certification is required.
• Service Now Certified Application Developer (CAD) certification is preferred.
• Service Now Certified Implementation Specialist (CIS) certification for any module is preferred.
• Experience working with both agile and waterfall delivery methodologies.
• Ability to be self-directed, proactive and work with a sense of urgency and ownership. Strong written and verbal communication skills.
• Advanced analytical and problem-solving skills.

• Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
• Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
• Communicates with honesty and kindness and creates the space for others to do the same.
• Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
• Fosters connection by putting people first and building trusting relationships.
• Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.