Senior Solutions Engineer

Agentic Ai Solutions Engineer

Artera is seeking an Agentic AI Solutions Engineer who can bring deep technical insight to the discovery process, guide solution optimization, and craft a technical vision that wins over complex healthcare organizations. You won't just be demoing features; you'll be architecting agentic AI workflows to prove how Artera can solve the industry's most persistent communication gaps.

In this role, you'll serve as a key technical advisor —collaborating closely with Sales, Customer Experience, and Product teams to conduct deep technical discovery, design highly scalable enterprise architectures, and drive pre-sales deal strategy. You'll help shape future-state customer workflows, dismantle complex integration challenges, and accelerate platform adoption by translating cutting-edge AI capabilities into real operational value for healthcare systems.

Responsibilities

• Technical Architecture & Deal Strategy:
  Serve as the technical authority during the pre-sales cycle, defining the ideal future-state architecture and ensuring seamless technical alignment between prospect ecosystems and Artera's platform.
• Technical Discovery & Requirements Analysis:
  Conduct technical discovery sessions with prospects to evaluate system architecture, workflow needs, and data integration requirements.
• Workflow Design & Agentic Solutions Architecture:
  Architect and propose optimized solutions for healthcare workflows using Artera's AI suite, explaining how AI can safely reason, call tools, and interact with patients via voice and text.
• Strategic Product Demonstrations:
  Lead compelling, value-driven demonstrations of the Artera platform for prospective clients. Go beyond feature-clicking to tell a cohesive story of how our core software and AI capabilities seamlessly orchestrate patient communication, collapse operational overhead, and improve patient access metrics.
• Rapid Prototyping & Simulations:
  Leverage AI tooling to rapidly construct proof-of-concepts and workflow simulations to illustrate solutions for unique use cases during the sales cycle.
• Technical Concept Communication:
  Translate complex AI/ML concepts (e.g., context windows, Retrieval-Augmented Generation, Model Context Protocol) into highly clear, value-driven information for clinical, operational, and executive C-suite stakeholders.
• Technical Continuity & Deployment Handoff:
  Act as the technical guide during the transition from sales to service rollout. Provide consultative, high-level oversight to Artera's post-sales delivery teams to guarantee the architectural integrity of the scoped AI workflows is preserved during implementation.
• RFP/RFI & Security Review Leadership:
  Author definitive, technical responses to RFPs, RFIs, and security questionnaires, demonstrating how Artera satisfies both functional and compliance requirements.

Requirements

• Technical Experience: 4+ years of relevant experience in solutions engineering or technical consulting, with a strong emphasis on working in a pre-sales capacity.
• System Interoperability Acumen:
  Deep understanding of how systems communicate. You can comfortably read API documentation, map complex data fields, evaluate payloads/webhooks, and can pinpoint data dependencies during early-stage discovery.
• AI & LLM Literacy:
  Firm grasp of Agentic AI paradigms, including token limits, prompt engineering, Retrieval-Augmented Generation (RAG) data pipelines, and the Model Context Protocol (MCP) framework.
• Patient Access Domain Knowledge:
  Strong familiarity with healthcare operations. You understand the operational friction points surrounding centralized scheduling, patient intake/registration, and referral management, allowing you to speak the same language as healthcare operations leaders.
• Problem-Solving & Agility:
  Exceptional analytical skills with a collaborative approach to whiteboarding, architecture modeling, and solving edge-case workflow gaps.

Bonus

• AI Ecosystem Tooling:
  Hands-on experience interacting with LLMs systematically or leveraging automated dev tools (Claude Code/Co-Work, Gemini Gems, Lang Chain, etc.) to boost operational output.
• Healthcare Interoperability:
  Experience with healthcare data exchanges and APIs, specifically HL7v2 and FHIR standards.

$120,000 - $134,000 a year The compensation for this role will be based on level of experience and the geographic tier in which you are located. Compensation for this role is made up of a base salary with the possibility to earn an additional $30,000/yr through our bonus structure. This position also will be eligible for equity in the form of stock options.

Artera has hybrid office locations in Santa Barbara, CA, and Philadelphia (Wayne), PA, where team members typically come in three days a week. Specific frequency can vary depending on your team's needs, manager expectations and/or role responsibilities.

In addition to our U.S. office locations, we are intentionally building geographically concentrated teams in several key metropolitan areas, which we call our "Hiring…