Forward Deployed Engineer $110,000 - $180,000 Posted 7 hours ago

Heres a cleaned-up version that protects the client's identity while preserving the role's substance and appeal:

Location:

Seattle, WA (Hybrid)

Compensation: $110,000-$180,000 base salary, depending on experience

Our client is an early-stage, venture-backed AI company building intelligent automation solutions for the insurance industry. Its platform uses AI agents, including voice-based agents, to help insurance agencies streamline customer engagement, sales, renewals, quality assurance, and other operational workflows.

The company is led by an experienced founding team with backgrounds spanning artificial intelligence, engineering, insurance, and strategy. This is an opportunity to join a fast-moving startup where engineers work closely with customers, influence the product roadmap, and solve complex problems with significant real-world impact.

We are hiring a Forward Deployed Engineer to own customer implementations from initial discovery through production launch and expansion.

You will work directly with insurance agencies to understand how their teams operate, integrate the company’s AI agents with existing systems, and turn complex, often undocumented workflows into reliable production solutions.

Building the AI agent is only part of the challenge. The harder and more important work is making it function successfully within each customer's existing environment.

Some customer systems have modern APIs and clear documentation. Others rely on legacy technology, incomplete documentation, or manual processes. You will determine what to integrate, automate, customize, or work around while identifying solutions that can be reused across future customer deployments.

This role combines software engineering, AI implementation, systems integration, and customer-facing problem-solving.

• Own customer deployments from initial scoping through implementation, go-live, and adoption
• Partner directly with agency owners, operations leaders, and end users to understand their workflows
• Translate customer processes and institutional knowledge into technical requirements and system designs
• Build integrations with third-party platforms, APIs, telephony tools, and legacy systems
• Configure and improve AI agents across prompts, tools, evaluations, and workflows
• Diagnose and resolve technical issues that could delay or disrupt customer launches
• Build custom solutions that allow the platform to fit each customer’s operating environment
• Identify additional use cases and expansion opportunities within existing accounts
• Recognize common problems across deployments and turn them into reusable product or platform improvements
• Create connectors, configuration layers, evaluation tools, runbooks, and other resources that accelerate future implementations
• Work closely with the founders and product team to shape the company’s technical and customer strategy

• Develop a strong understanding of the platform, including prompts, tools, evaluations, telephony, and customer integrations
• Participate in customer calls and active implementation projects
• Begin building relationships with customers
• Ship initial improvements such as prompt updates, tool fixes, integration enhancements, or new evaluation cases

• Independently diagnose and resolve customer issues
• Deliver fixes and customizations that unblock customer launches
• Adapt AI agents to fit the way customers operate in practice
• Identify and scope an additional use case within an existing customer account

• Build or design a reusable improvement that makes future deployments faster and more reliable
• Identify recurring failure patterns and turn them into product-level…