Production Senior Specialist

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

We create and deliver tailored marketing strategies for Expedia Group’s brands, focusing on establishing strong connections and cohesive experiences for travelers and partners. We leverage our functional expertise and creative excellence to build trust and loyalty for our brands through innovative marketing approaches and technology.

Are you a Senior Salesforce Marketing Cloud Developer who wants to own CRM production end-to-end while helping shape how AI shows up in it? This role keeps the core of the job the same – building, deploying, and troubleshooting SFMC campaigns at scale – while introducing Agentforce and AI-assisted development into the toolkit. You’ll continue to be the technical backbone of CRM Production, with growing exposure to AI agents, prompt-driven workflows, and the next generation of Marketing Cloud tooling.

What you’ll do:

• Design, develop, and deploy end-to-end CRM campaigns within Salesforce Marketing Cloud, including Journey Builder, Automation Studio, and Content Development

• Build and maintain scalable solutions using AMPscript, SQL, and APIs, ensuring high performance and reliability

• Own full lifecycle delivery: requirements review, build, QA, deployment, and post-launch monitoring

• Implement complex journey logic, including entry criteria, suppress ions, deduplication, and personalization

• Develop and optimize data processes and automations, ensuring data accuracy and alignment with business requirements

• Perform rigorous QA and validation, including data checks, content proofing, and journey testing

• Troubleshoot production issues, perform root cause analysis (RCA), and implement preventative fixes

• Review peer code and provide actionable feedback to improve quality and reduce defects

• Partner with cross-functional teams (Marketing, Ops, Data, Solution) to deliver high-impact CRM campaigns

• Mentor junior developers and contribute to team best practices and documentation

• Identify opportunities to improve processes, tooling, and campaign performance

• Own continued delivery of core CRM development – Journey Builder, Automation Studio, AMPscript/SSJS, SQL – ensuring agentic capabilities are layered on a stable, high-performing production foundation.

• Partner with Marketing, Data, Legal/Privacy, and Solution teams to identify high-value agent use cases (welcome journeys, cart recovery, customer service handoffs) and translate them into shipped, measurable workflows.

• Stay current with the fast-moving Agentforce/LLM landscape and proactively bring forward new capabilities, model updates, and patterns the team should adopt.

• Comfortable using AI coding assistants (e.g., Claude Code, Git Hub Copilot) as part of the daily development workflow, with sound judgment about when to trust, verify, or override AI-generated code.

• Practical skill in prompt engineering – writing, testing, and iterating on prompts/instructions for LLM-driven features, with an understanding of grounding, context windows, and hallucination mitigation.

Who you are:

• 5+ years of hands-on experience in Salesforce Marketing Cloud development

• Strong expertise across:

  • Journey Builder & Automation Studio

  • AMPscript (required) and SSJS (preferred)

  • SQL for segmentation, validation, and troubleshooting

• Deep understanding of SFMC data model:

  • Data Extensions, Send Logs, Data Views, Contact Builder

• Experience with API integrations and triggered sends

• Proven experience working in production…