Supply Chain Operations Specialist

Seattle, WA, US

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Pay Range: $18.45 to $23.06 per hour

YOUR ROLE

Are you known for exceptional expertise in supply chain operations? Are you passionate about leading and sharing your knowledge with others? If so, we have an opportunity that would allow you to provide a leadership role and contribute to delivering superior supply chain services.

WHAT ARE YOU GOING TO DO?

• Develop critical relationships with internal or external customers, assist with account management such as maintaining customer profiles, details and service needs. Address sensitive, escalated internal or external customer questions and concerns regarding shipments, billing, status, services, carriers, and other needs.
• Work with supervisors and trainers to ensure staff are trained, provides assistance and feedback and completes appropriate forms or documents when required. Prioritize and assign work and provides work direction.
• Assist with overseeing the processing of services and customer service commitments to reflect established company policies, procedures, and requirements.
• Identify and provide services or assist others that require specialized or expedited handing. Track orders and shipments and assist with tracing as needed; usually sensitive, domestic and may involve international operations.
• Run, analyze, and summarize more complex operational reports and details; present information to co-workers or supervisors are needed.
• Prepare information required for quotes or address potential services; provide more complex quotes.
• Communicate with internal and external customers, carriers and providers on a variety of issues, to include arranging service, invoice and billing, service delivery, problem resolution, and other operational needs; assist others on specialized to sensitive needs.
• Ensure compliance with company policies and procedures and operate in a safe and effective work environment; assist others with understanding operational items.

WHAT ARE WE LOOKING FOR?

• Education and Experience:
  
  High School graduate or GED;
  Associates Degree or equivalent combination of work experience, preferred. Two years of office experience in a logistics/transportation environment.
• Skills:
  
  Basic proficiency in Microsoft Office, Internet, web-based and job specific software applications. Ability to enter, review and verify documentation and information. Knowledgeable of customer service principles and practices.

WHAT DO WE HAVE TO OFFER?

• Competitive Paid Time Off
• 401(k) with company match
• Health insurance
• Employee benefits platform offering discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including pet insurance
• Other voluntary benefits including additional life insurance, AD&D coverage, buy‑up short‑ and long‑term disability, critical illness, identity theft & legal plan
• Flexible Paid Time Off programs including company paid holidays
• Tuition reimbursement program
• Company paid life insurance, accident insurance, short‑ and long‑term disability coverage and employee assistance plan
• Multiple health plans with company contribution to health savings account, prescription, dental and vision coverage

ABOUT TOMORROW

We value your professional and personal growth.…