Operations Supervisor

About Zūm

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families.

Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

• The Operations Supervisor is responsible for the drivers, including oversight of employee performance, attendance, policy enforcement and compliance
• Demonstrates and promotes a 100% commitment to providing the best possible experience for staff, drivers and our customers
• Collaborates with the Shop Manager to ensure fleet readiness
• Works in conjunction with the Safety Manager to spearhead a strong safety first culture for all employees
• Works with management to deliver on Key Performance Indicators

• Engages with drivers during morning, midday, and afternoons to assist with routing issues, safety, and any other daily need
• Provide daily work direction, feedback, conduct performance coaching and issue corrective action to drivers as appropriate
• Perform ride‑alongs with drivers to assist with on route issues, pick‑up/drop‑off concerns, and overall driver experience
• Weekly/monthly audit of Netradyne cameras, including main 4‑way camera functionality and gatekeeper camera functionality. Provide GM with timely reports of any malfunctioning cameras that include the bus and camera numbers
• Update necessary reports, tracking forms and spreadsheets for leadership to review
• Any additional duties required by the Operations team
• Where applicable, familiarity with CBA as the guideline for employee management. Monitor and report routing efficiency issues throughout the operation day, elevate potential issues with late/delayed routes, missed PUs/DOs and any related incidents
• Assist drivers with scheduling and work assignments, tablet issues and basic payroll/administration needs
• Daily driver attendance monitoring and updates, up to and including notifications, tracking, and scheduling disciplinary meetings
• Coordinate a daily tablet inventory, including missing tablets, tablets needing repair, charging cords and daily disbursement
• Promptly investigate incidents involving drivers, students, staff and community. Prepare incident reports and obtain driver statements
• Verification of daily fleet needs, up to and including buses available for routes, spare bus availability and preventative maintenance needs
• Audit DVIR process daily, including missing DVIRs from previous operational days and current day DVIR audits
• Complete daily/weekly inventory of required tools/items for operations. Include STAR seats, securements straps, booster seats, safety vests, cleaning supplies, office supplies and other necessary items

• High school diploma or GED, some advanced education preferred
• Minimum 2 years of transportation, operations, or leadership experience; experience in a union environment is highly recommended
• Microsoft Office and Google Suite experience preferred
• Ability to lead others
• Ability to work in a high‑pressure, fast‑moving environment
• Strong written and verbal communication skills, interpersonal skills, decision making, and problem‑solving ability
• Knowledge of state and federal regulations

The targeted base salary range for this role is $102,000 per year. Actual salary may be above or below this range based on factors such as location, skills, and relevant experience. This position may include additional compensation in the form of bonus, equity, or commissions. Benefits include Medical, Dental, Vision, 401(k), Holidays, Wellness, Vacation, and more.

Zūm Services, Inc. and all its subsidiaries provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.