Delivery Trainer, RSR

Job :  |  Services LLC

This full‑time position requires in‑role training at an operating site that will last more than five weeks. The training will be located more than 50 miles away from your home site, and all travel accommodations are booked and paid for by Amazon.

Since opening our “virtual” doors in 1995, we’ve continually pushed the boundaries of what’s possible. Our entire business works hard to delight our customers – from the moment an order is placed online to the seamless coordination of that order behind the scenes. We strive to stay agile, fluid, and intentional, guided by our Leadership Principle of Bias for Action. We aim to become the most customer‑centric company on Earth.

Rural Super Rural (RSR) is an exciting organization within Amazon dedicated to ensuring our customers receive their deliveries and are satisfied with their service, even in the most remote areas. RSR is a blend of operations and support teams focused on innovating the last‑mile delivery process while bringing smiles to our customers’ faces.

Amazon is seeking self‑motivated Driver Trainers to join our team and help build a customer‑centric network of Delivery Associates in the communities where we operate. As a Driver Trainer, you have a passion for mentoring; you are comfortable teaching and guiding in large groups; and you believe in hands‑on training and conducting drive‑alongs to instill safe practices.

As a Driver Trainer, you are responsible for establishing the right driver training culture in your delivery station, setting up the training experience, and independently instructing training sessions. You educate Delivery Associates on the foundational safety, quality, and productivity aspects that are a key part of their daily routine. You enable their success by adapting to different learning styles and taking a hands‑on approach to demonstrate what good looks like.

You exhibit Learn & Be Curious by answering all questions and finding answers if you are not sure of the correct response.

As a Driver Trainer, you lead by example and demonstrate Amazon’s Leadership Principles at all times. In this role you play a key part in exceeding customer expectations by ensuring Delivery Associates are set for success to deliver orders on time and to the right place.

Due to interstate operating authority regulations, candidates must be at least 21 years old. Candidates must hold a valid state‑appropriate driver's license, obtain and maintain a Driver Qualification File (DQF), and be eligible to drive in accordance with Department of Transportation (Use the "Apply for this Job" box below). Job Responsibilities

• Facilitate daily training classes for up to 30 people, including in‑station classes and drive‑alongs
• Partner with Delivery Service Partners (DSPs), Operations Managers, Area Managers, and Learning Teams to coordinate, facilitate, and measure training related activities
• Have a detailed understanding of processes, expectations, and training requirements for all drivers across the various driver programs in operation
• Provide timely and accurate reporting on the completion of trainings, compliance, safety, and maintenance duties
• Execute to the standard, always working to ensure that the content and experience complement the safety, quality, and legal procedures as defined
• Educate and audit driver safety and compliance standards such as driver vehicle inspection reports, hours of service, trip planning and safe road driving practices
• Track and monitor performance including on‑road ride‑along to measure on‑road quality, adherence to standards, and identify re‑training and process improvement opportunities
• Drive, maneuver, and load/unload a truck as scheduled using approved equipment (dolly, etc.), with or without reasonable accommodation
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, with or without reasonable accommodation
• Work outside and drive different motor vehicles over the road
• Drive in accordance with DOT requirements
• Stay connected to the operation by participating in on‑road processes on a regular basis
• Be a resource to the delivery station for driver…