Transportation Attendant, On-Call

Description

About SCC

Most people are familiar with the Seattle Convention Center (SCC) because we host a large variety of meetings, events, and conventions. That is the primary role we play - the Center provides a venue in which people gather from around the region, the nation and the world to share ideas, celebrate and learn.

But our role goes well beyond that. The Center has a longstanding commitment to positively impact the lives of those in our region and beyond, advancing the common good. The legacy of our civic actions for the community holds as true today as when we opened our doors nearly three decades ago. Read more about our Community Impact here.

Employees are the heartbeat of this extraordinary service culture and contribute to our collective success, in the vibrant core of downtown Seattle.

Position Summary

To assist the Event Services Department in successfully fulfilling the needs of the clients for each event, related to moving into ("move-in") and out of ("move-out") the facilities. Ensure safe and easy access to the facilities for clients and guests and maintain a smooth flow of vehicular and pedestrian traffic in the vehicle loading area, truck ramp, loading dock, loading dock platform, and parking garage, as needed related to hand carried freight (HCF)/small vehicle delivery, and operate the freight elevator, as needed, for event "move-in" and "move-out".

This is an On-Call position, meaning there is no guarantee of how often you will work. Shifts are assigned based on event activity, seniority, and your own reported availability. Shifts may be scheduled any time during the day, nights, weekends, and/or holidays.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Greet guests in a friendly, service-oriented manner
• Check credentials of exhibitors entering the facilities via loading areas
• Monitor and control vehicular traffic flow in the loading areas of the facilities
• Control traffic, issue hand carts and distribute appropriate parking permits to exhibitors using Hand Carried Freight entrances and loading docks
• Monitor use of passenger load zones, queue vehicles, and advise drivers of rules relating to traffic management in and around the facilities
• Operate freight elevators between various load-in and exhibit areas
• Provide directions and general information about downtown Seattle and marshalling yards used during events
• Respond to questions and inquiries about daily move-in/move-out activities in the SCC; use strong customer service skills while maintaining tight schedules for traffic flow
• React calmly and productively in various situations and respond to multiple questions and inquiries in a professional, pleasant manner
• Act upon concerns and/or complaints from guests (referring them to the appropriate supervisor when necessary)
• Maintain a team-oriented, working relationship and communicate effectively with co-workers, subcontractors, clients, and guests
• Effectively use a two-way radio for communication with various departments within SCC

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands and arms to reach, handle, or feel; talk and hear; and smell. The employee is occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl and taste or smell. The employee must regularly lift and or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential…