SEA Operations Control Center Specialist

Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple – “To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.”

The Operations Control Center (OCC) Specialist serves as the station’s OCC representative who manages daily tasks related to flight service capture, manpower planning, and both internal and external communication. The specialist communicates with airline customers, airport authorities, the central planning team, and the station management team. Specialists are expected to proactively manage the allocation of manpower to ensure operational and financial KPIs are met.

The expected pay rate is $25.00/hr
. Full‑time employees receive a range of health and wellness benefits, a 401(k) with company match, paid vacation time, sick time, and company paid holidays.

• Produce daily KPI reports and conduct daily briefings with the station management team.
• Provide accurate and timely updates on flight information in various systems for billing, capturing flight information, irregularity information, and tracking performance.
• Handle all operational incoming and outgoing messages regarding flight times, load information, special services required, and regulatory information provided by customers.
• Handle all staff incoming and outgoing messages (sick calls, injuries, operational challenges).
• Be the first point of contact for all Customer Airlines and departmental representatives.
• React promptly to situations, changes to Customer Airline schedules, and accurately record and communicate to all departments.
• Proactively disseminate information to Regional Resource Analysts regarding operational changes and local challenges.
• Consistently and accurately utilize company tools; an OCC specialist navigates an average of 7‑8 applications to capture service data, quality data, and allocate resources.

• At least 1–2 years of operational experience; bachelor’s degree preferred.
• Must have Clear .
• Good command of the English language, both verbal and written.
• Good working knowledge of issues involved in managing a labor‑intensive workforce.
• Excellent planning and communication skills.
• Evidence of strong people and operational management skills, including leadership, resource management, planning, negotiation, communication, financial, and HR skills.
• Good working knowledge of statutory and procedural obligations, including health and safety, employment, and security issues.
• Ability to quickly and accurately assess situations and initiate corrective action.
• Flexibility to work various shifts – days, evenings, nights, weekends, and holidays in line with business demand and operational requirements.
• Strong verbal communication, interpersonal, and relationship‑building skills.
• Strong computer skills and proficiency with Microsoft Word, PowerPoint, and Excel.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand;

walk; use hands to finger, handle, or feel; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, and ability to adjust focus.

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.