Senior Program Manager-Bus Bridging

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• Posted on September 10, 2026

Showing 1 location

Seattle, WA 98104, USA

• Transit Operations
• Full-Time
• Requisition #: SENIO
  003711

Salary range is $81k to $176k with a midpoint of $122k. New hires typically receive between minimum and midpoint, however, we may go slightly higher based on experience, internal equity and market.

Sound Transit also offers a competitive benefits package with a wide range of offerings, including:

• Health Benefits:
  We offer two choices of medical plans, a dental plan, and a vision plan all at no cost for employee coverage; comprehensive benefits for employees and eligible dependents, including a spouse or domestic partner.
• Long-Term Disability and Life Insurance.
• Employee Assistance Program.
• Retirement Plans: 401a – 10% of employee contribution with a 12% match by Sound Transit; 457b – up to IRS maximum (employee only contribution).
• Paid Time Off:
  Employees accrue 25 days of paid time off annually with increases at four, eight and twelve years of service. Employees at the director level and up accrue additional days. We also observe 12 paid holidays and provide up to 2 paid floating holidays and up to 2 paid volunteer days per year.
• Parental Leave: 12 weeks of parental leave for new parents.
• ORCA Card:
  All full-time employees will receive an ORCA card at no cost.
• Tuition Reimbursement:
  Sound Transit will pay up to $5,000 annually for approved tuition expenses.
• Inclusive Reproductive Health Support Services.
• Compensation Practices:
  We offer competitive salaries based on market rates and internal equity. In addition to compensation and benefits, you’ll find that we provide work-life balance, opportunities for professional development and recognition from your colleagues.

GENERAL

PURPOSE:

Under general direction of the Manager – Service Disruptions, works with operating partners to ensure development, coordination, and delivery of a bus bridging program for Sound Transit. The Senior Program Manager - Bus Bridging is responsible for coordinating with partners to ensure agency expectations are met with the level of service for Sound Transit’s passengers. This role is responsible for deep coordination with partners, internal and external, to ensure work is completed in advance of planned service disruptions and support program management in the event of unplanned disruptions.

ESSENTIAL FUNCTIONS:

Provide support to the Manager – Service Disruptions to drive operating partners through detailed performance management and utilization of Key Performance Indicators (KPIs) against service performance standards.

• Work with operating and transit partners to define and establish a bus bridging program, determine benchmarks, establish mobility recovery options and communication plans, and implement and monitor the program.
• Coordinate daily with third party operating partners to understand how Sound Transit can support partners in increasing KPI trends where trends are too low and lower KPI trends where trends are too high.
• Document and analyze under-and over-performance and trends.
• Participate in budget development for bus bridging in collaboration with Finance.
• Provides day to day oversight and policy direction, enforces agreement and contractual obligations, and provides clarity in all bus bridging-related matters; oversees the [EP1.1]audits and training documentation; interfaces with Authorities Having Jurisdiction (AHJs); identifies cost savings areas and any possible efficiencies;…