Team Lead, INFC

At Amazon, we strive to be Earth’s most customer-centric company where people can find and discover anything they want to buy online. We hire the world’s brightest minds, offering them an environment in which they can relentlessly improve the experience for customers. Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment.

Every day we solve complex technical and business problems with ingenuity and simplicity. We’re making history and the good news is we’ve only just begun.

FCD process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).

Handle shift-wise responsibilities, preparing deployment plan and doing HC allocation, clearing Ex-SD’s on time. Prepare and publish daily/weekly/monthly reports on productivity and quality. Driving Safety and 5s/AO in. Conduct daily training and also will be responsible to conduct daily skill huddles. Quality Feedback to associates. Stand-in for Process Associate and the Area Manager.

Skills required:

knowledge of problem solving tools; good in people management and handling the larger team, ensure to deliver the shift level metrics and data analytics;
Proficiency in MS Excel (knowledge of macros an added advantage).

FCD process typically starts from picking up a unit from bin (shelving area) when an order is attached to Fulfillment Centre (FC). This is followed by packing of the shipment units in specific process paths using the recommended carton/box/paper mailers along with p-slip and then it is slammed where shipment label is affixed to the shipment. Thereafter it is sent to FC Dock for shipping it from FC to Sort Centre (SC)/Last Mile (LM).

• Four key areas that you’ll always focus on are the safety, quality, customer experience, and productivity of your department.
• Review the work forecasts and determine your productivity requirements to produce during the day to meet the overall building objectives.
• Partner with other Area Managers to balance labor ensuring that you are operating a balanced and efficient shift while meeting all of your goals.
• Support all safety programs and OSHA compliance to ensure a safe work environment for all associates.
• Proactively identify and lead process improvement initiatives and Lean tools.

SUPERVISORY RESPONSIBILITIES:

You and your team of warehouse associates are responsible for getting Amazon customers their orders. You are responsible for ensuring that you have properly trained people, and that their needs are addressed so they can focus on their jobs. In addition, one of the most important aspects of your job is to lead change at internet speed… innovation has made us the global company that we are today.

ADDITIONAL JOB ELEMENTS:

• Regular bending, lifting, stretching and reaching both below the waist and above the head
• Walking in the FC and around area with great frequency; facilities are over a quarter mile in length
• Continual standing and/or walking
• Ability to work in construction /distribution environments that may be noisy, unlit, not air-conditioned
• Able to access all areas of building (ascending and descending ladders, stairs, gangways safely and without limitation)

SKILLS REQUIRED:

• Direct management experience for employees and their performance
• Experience with performance metrics and process improvement (how, when, who)
• Candidates must be flexible to work weekends and/or overnight shifts regularly

- 1+ years of customer-facing environment, warehousing, logistics or manufacturing experience
- Bachelor's degree
- Speak, write, and read fluently in English

- Experience with Microsoft Office products and applications
- Experience with Excel

- 2+ years of customer-facing environment, warehousing,…