E-Commerce Books Production Associate

About Evergreen Goodwill

Evergreen Goodwill of Northwest Washington is a 501(c)(3) nonprofit founded in 1923, dedicated to helping people obtain jobs through training, education, and placement. The organization employs over 2,000 people, operates five training centers, 23 retail stores, and many donation sites across King, Snohomish, Skagit, Whatcom, and Kitsap Counties.

E-Commerce Books Production Associate

E-Commerce

Non-Exempt

51-0000

E-Commerce Supervisor

$21.30 per hour

• Perform daily sorting, scanning, and listing of ISBN and non-ISBN books, media, and vinyl.
• Operate and load books into the book sorting machine.
• Meet productivity standards and production goals.
• Grade the condition of books according to industry standards.
• Collect book orders from the warehouse as needed.
• Prepare shipping labels and package items sold as needed.
• Maintain a smooth flow of incoming and outgoing book product.
• Maintain a clean work environment.
• Demonstrate safe work practices and report any hazards or accidents.
• Contribute to team effort by accomplishing related results as needed.
• Perform other duties as assigned.

• High school graduate or GED equivalency (not required).
• Preferred:
  Customer service experience.
• Helpful:
  Knowledge of e-commerce book processes.
• Desirable:
  Knowledge of merchandise and customer service.
• Ability to work in a fast‑paced environment and meet production deadlines.
• Ability to operate automated systems to sort, scan, process, and ship books and media.

• Proficient with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams).
• Internet research skills.
• Ability to learn new technology and software related to the job.

• Required:
  
  Ability to operate an electric pallet jack and stacker. Certification and training provided by Evergreen Goodwill; employee must meet eligibility requirements.

Lift and carry up to 35–50 pounds; fine motor control for handling objects; ability to stand for long periods, bend, kneel, reach, stoop, squat, push, climb ladders; travel across varied surfaces (stairs, ramps, uneven terrain); communicate effectively both verbally and written, including with limited‑English speakers; maintain reliable attendance.

• Organizing, sorting, categorizing, counting, adding, subtracting.
• Problem solving.
• Internal/external customer service skills.
• Verbal and written communication skills.
• Time management and prioritization skills.
• Accuracy and attention to detail.

Office and warehouse environment, moderate noise level, exposure to dust. Must be able to work a flexible schedule.

• Health plan including medical, dental, vision, and prescription coverage.
• 100% employer‑paid life insurance, accidental death and dismemberment, and long‑term disability insurance for salaried employees.
• Voluntary supplemental coverage for life, accident, illness, and short‑ and long‑term disability.
• Flexible Spending Accounts (FSA) Plan.
• Roth and 403(b) retirement savings plan program.
• Paid vacation, holiday, and sick time.
• Limited paid time off for jury duty and bereavement leave.
• Employee discounts.
• Employee referral bonus.
• Employee Assistance Program (EAP).
• Mentorship program.
• Career advancement opportunities.
• Paid job training.

Evergreen Goodwill of Northwest Washington is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, marital status, citizenship, military status, sexual orientation, gender identity, genetic information, veteran status, or other protected characteristics in accordance with applicable law. This policy applies to all aspects of employment, including hiring, compensation, benefits, and termination.

This document does not represent a contract of employment, and Evergreen Goodwill of Northwest Washington reserves the right to change this job description and/or assign tasks for the employee to perform, as deemed appropriate.