Team Member - Cashier​/Sales Associate​/Retail; Sebastian. Sebastian LilyLifestyle

Overall Job Summary

The Team Member is responsible for interacting with customers and team members, supporting selling initiatives and performing assigned tasks, while delivering a Legendary Customer Experience.

• Maintain regular and predictable attendance.
• Work scheduled shifts and be capable of working varied hours, days, nights, weekends and overtime as dictated by business needs.
• Deliver Legendary Customer Service through the GURA model:
  • Greet the Customer.
  • Uncover Customer's Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Perform a combination of the following duties during 95% of the day, accurately, efficiently and safely on a regular basis and without advance notice:
  • Operate cash register/computer following cash handling procedures.
  • Recovery of merchandise.
  • Participate in mandatory freight process.
  • Complete Plan‑ogram procedures (merchandising, sets, and resets).
  • Assemble merchandise.
  • Perform janitorial duties.
  • Execute price changes/markdowns.
  • Operate Forklift (unless under the age of 18).
  • Operate Cardboard Baler (unless under the age of 18).
  • Assist customers with loading purchases.
  • Ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Sanitize and maintain poultry holding tanks and care for birds as required.
  • Complete all documentation associated with any of the above duties.
• Team Members may also be required to perform other duties as assigned.

• No experience required. Retail experience and/or farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• A high school diploma or equivalent is preferred, but not required. Regardless of education level, Team Members must be able to read, write and count accurately.

• Farming, ranching, pet/equine, or welding knowledge is strongly preferred.
• Ability to read, write, and count accurately.
• Strong communication and problem‑solving skills.
• Basic computer skills.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

• Working environment is favorable, generally indoor with moderate noise.
• Indoor floors and outdoor lots are hard surfaces (concrete, asphalt, etc.) with adequate lighting and temperature.
• Work shifts vary but are no less than 4 hours and may exceed 8 hours.
• Promote a safe and productive work environment for Team Members and customers and adhere to company safety training and guidelines.

• Move and transfer merchandise up to 50 pounds throughout the store.
• Push and pull merchandise up to 2,000 pounds with proper material handling equipment.
• Occasionally lift or reach merchandise overhead.
• Frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Move throughout the store for an entire shift.
• Access all areas of the store safely, including selling floor, side lot, stock area, and register area.
• Operate and use all necessary store equipment (e.g., dolly, handtruck, forklift, baler, computer, cash register). Forklift and baler requirements do not apply if under 18.
• Safely operate store equipment such as computer and cash register.
• Read, write, and count accurately to complete all documentation.
• Communicate effectively with team members using strong written and verbal skills.
• Process information/merchandise through the point‑of‑sale system.
• Handle contact with birds/poultry.
• Successfully complete all required training.
• Complete training and certification to dispense propane (not required if under 18).

This job description represents an overview of the responsibilities for the above referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.