Medical Collections Specialist

Overview

General Purpose of Job: A Medical Collections Representative contacts patient by telephone regarding their accounts and is responsible for ensuring collection of past due balances, answering questions and assisting in setting up alternative pay plans when necessary. Maintains patient account records and may settle third party payer issues.

• Contact patients by telephone regarding their accounts to collect past due balances.
• Answer questions and assist in setting up alternative pay plans when necessary.
• Maintain patient account records and may settle third party payer issues.

• Self-motivated with strong communication skills
• Have a strong work ethic and a strong desire to achieve individual and team goals
• Able to follow all federal laws and complete the FDCPA training and pass
• Logical and able to evaluate accounts for possible issues
• Comfortable and confident asking people to pay their balances over the telephone
• Follow all applicable federal and state laws
• Punctual, professional and self – motivated with firm communication skills
• Demonstrate flexibility when changes are announced
• 2 years of call center collection experience preferred
• High school diploma or GED
• Experience and knowledge of medical collections is a plus
• Able to pass a background check

Ability to read and interpret instructional materials such as policy guides, and rules. Clear speaking voice & strong communication skills required including listening skills. Bilingual is a plus.

Comfortable working with computers. Experience and proficient with Microsoft Office (Word & Excel)

Ability to solve practical problems and deal with a variety of situations where only limited information and facts are available