Health Support Specialist

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Requisition No:882313

Agency:
Department of Health

Working Title:

HEALTH SUPPORT SPECIALIST -  1

The incumbent, Health Support Specialist, is part of DOH-Highlands and is expected to support the Florida Department of Health’s mission to protect, promote and improve the health of all people in Florida through integrated state, county and community efforts and its vision to be the Healthiest State in the Nation. Furthermore, the incumbent is expected to incorporate the agency values of Innovation,Collaboration,Accountability,Responsivenessand Excellence in all aspects of their work.

Provides administrative and clerical support to WIC director by scheduling meetings, updating calendar. Communicating with staff on project deadline. Also assisting staff, consumers, and the public while providing optimum customer service. Must be able to be flexible and prioritize new tasks as they come in. Must have good time management skills, excellent customer service and excellent written and verbal communication skills.

Incumbents will be required to commute among the three sites.

Functions as back up for various other WIC positions including determination of WIC financial eligibility; complete the certification process for WIC clients by issuing WIC EBT, VOC cards, and appointments; conduct immunizations surveillance, provides instructions for use of the WIC EBT and records, Issues WIC benefits to WIC clients for routine pickups and schedules appointments for the next contact.

Provides low risk second nutrition education contact to WIC Clients. Acts as backup for ordering and keeping up with formula supply.

Obtains anthropometric measurements of WIC clients in accordance with accepted policy and procedures. Performs finger stick and/or other methods used to obtain hemoglobin on WIC clients, as per state requirements. Transcribes all medical data to WIC computer FL-Wise system. Properly disposes of all contaminated or potentially contaminated materials, cleans up work-area to ensure that any potentially hazardous material has been disposed of or placed out of reach of others (i.e., children), keeps area clean/disinfected between clients.

Follows DOH policies.

Assists in the preparation of budgets, budget amendments, and budget requests. Ensures necessary office supplies and formulas are ordered timely and maintained to ensure staff have the items necessary to complete their assigned responsibilities.

Prepares and maintains records and reports. Files, maintains, arranges for storage, retrieves, or reproduces documents, records, and reports. Maintains various databases.

Assist with QA/QI projects and related data entry, including not limited to WIC Services Indicators and data needed for All Staff Meetings. Assist the director with the training of new staff as needed. Attend staff meetings and trainings as required. Participate in outreach efforts.

Knowledge of :
Statutes, and Rules and Regulations that pertain to the programs, as applicable.

Skills:

Use of equipment and supplies related to the position.

Human Relations :
Work with others in a professional, considerate, and helpful manner. Projects a positive image of DOH Highlands and self.

Initiative:
Be self-confident, motivated, and enthusiastic drive to perform current job duties and undertake duties of greater responsibility.

Responsive to Direction:
Take and give direction; accept and deliver constructive criticism; and respond and implement suggestions for improvement.

Flexibility:
Accommodate changing situations or plans for satisfactory performance of the job. Able to change easily from one task to another.

Technology :
Navigate the Internet, use office suite and assorted software, and use of technology equipment.

Communication (Oral & Written):
Takes the initiative to communicate accurate, up-to-date plans and information to subordinates, peers, and management. Expresses thoughts clearly, both verbally and in writing. Listens and understands the…