Shift supervisor, Hospitality ​/ Hotel ​/ Catering

Floor Supervisor

We are seeking a proactive Floor Supervisor to manage daily operations during designated shifts at our establishment. This role is crucial for leading staff, ensuring operational efficiency, and delivering exceptional guest service.

• Operational Management:
Oversee smooth operation during shifts, coordinating front and back of house seamlessly.

• Staff Supervision:
Direct staff activities, manage performance, and handle staffing levels to ensure customer satisfaction.

• Customer Service:
Address customer service issues promptly, ensuring guest satisfaction and maintaining quality service standards.

• Compliance and Safety:
Enforce adherence to sanitation and safety regulations, conducting regular checks for compliance.

• Financial Oversight:
Manage cash operations and prepare reports on shift activities, highlighting any discrepancies.

• Previous supervisory experience in the food and beverage industry, preferably in a fast-paced environment.

• Demonstrated leadership abilities with strong team motivation and management skills.

• Excellent customer service and communication skills, capable of resolving issues efficiently and maintaining high service standards.

• Knowledge of health and safety practices and food service regulations.

• Flexible availability, able to work nights, weekends, and holidays as needed.

• Proficiency in cash handling and using Point of Sale (POS) systems.

• Physical stamina for a full shift of standing, walking, and lifting moderate weights.

• Effective problem-solving skills, able to make quick decisions and adapt to changing situations.

• Positive attitude, capable of working well under pressure and with a diverse team.

Village Inn - Walker Group is a renowned and expansive Restaurant Franchise Hospitality Group with a rich history spanning six decades and three generations of a dedicated family. The company operates over 40 locations across 11 states, showcasing a widespread presence and influence in the industry.

Our Employee-centric restaurants with friendly service provided to all Guests seeks to create a positive cycle where satisfied and well-supported Employees contribute to our welcoming and enjoyable experience for our Guests.