Assistant General Manager

Assistant General Manager As a SONIC Drive-In restaurant Assistant General Manager, you will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience. You will be responsible for assisting the General Manager with all job duties listed below while learning to complete these job duties independently:

Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards

Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices

Performs restaurant opening and/or closing duties

Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels

Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures

Completes and maintains all drive-in restaurant employment related records and payroll records

Reinforces a customer service mentality and ensures all employees are focused on always serving the customer

Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints

Interview and hire restaurant crew and management team members to achieve proper staffing levels

Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends

Develop and implement a marketing plan Other duties as assigned

Requirements:

High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred

Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts with or without supervision

Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays

Knowledge of recruiting, interviewing and selection practices

Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations

Leadership and supervisory practices and skills; effective verbal and written communication skills

Basic accounting and computer skills

Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems

Problem solving, decision-making and conflict-resolution skills

Willingness to abide by the appearance, uniform and hygiene standards at SONICPromotes and embodies the Quality Way Core Values