Store Customer Service Specialist

Overview

This position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. They promptly resolve customer concerns, ensure client satisfaction, stay up-to-date with product features, and maintain the high quality and visual standards of the products and store.

They strive to achieve excellent customer service while consistently meeting the store’s sales goals.

The individual selected for this role will be expected to work at stores within a 40 mile radius of Store #2670, located at 2480 US 27 N Sebring FL 33870. Additional locations include Sebring South Store #702090, 1132 Lakeview Dr, Sebring, FL 33870.

• Ensure high levels of customer satisfaction through excellent sales service
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services
• Build productive trust relationships with wholesale and retail customers
• Process sales transactions accurately and in accordance with policies and procedures
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis
• Maintain precise work order files and formulas
• Pull appropriate products from the sales floor or warehouse
• Tint and mix products, as needed, to customer specifications
• Stock shelves and set up displays
• Clean store equipment
• Load/unload delivery trucks
• Assist in making deliveries, as needed
• Maintain in-stock and presentable condition of assigned areas
• Remain knowledgeable on products offered and discuss available options
• Comply with inventory control procedures
• Suggest ways to improve sales

• Must be at least eighteen (18) years of age
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
• Must have a valid, unrestricted Driver’s License
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation

• Have at least a High School diploma or GED
• Have at least one (1) year experience working in a delivery, retail, or customer service position
• Have previous work experience selling paint and paint related products
• Have previous work experience operating tinting and mixing equipment
• Ability to read, write, comprehend, and communicate in more than one language
• Ability to read, write, comprehend, and communicate in Spanish

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Our people are behind the strength of our success, and we invest and support you in:
Life, Career, and Connection with an inclusive team and commitment to our communities.

Sherwin-Williams offers world-class benefits. A general description of benefits can be found at  Compensation decisions are based on various factors and the wage range is accurate as of the posting date. The Company reserves the right to modify information at any time, subject to applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with applicable laws. Sherwin-Williams is an Equal Employment Opportunity employer and prohibits discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law.

As a VEVRAA Federal Contractor, Sherwin-Williams may provide priority referral of Protected Veterans. Please be aware that our recruiting team will never request payment or sensitive personal information during the application process.