Retail Service Associate

Job Summary

Responsible for supporting the store team so that a best in class experience for customers can be delivered. Provides great support to customers and the store team while constantly striving for improvement. Maintains accurate inventory, clean stores, tight back of house spaces and ensures excited customers who come back to learn more. Works on straight forward tasks using established procedures.

• Mobile Activations & Customer Education
  • Provide a white‑glove experience activating new devices or BYOD to the network.
  • Guide customers through tablet setup and connectivity options.
  • Support activation and pairing of wearable devices for seamless use.
  • Educate customers on accessories and add‑ons that enhance their experience and drive incremental revenue.
  • Demonstrate strong understanding and enthusiasm for technology and act as a go‑to resource.
  • Demonstrate basic features and capabilities of devices to increase customer confidence.
• Mobile Escalations
  • Troubleshoot and resolve complex device or service issues.
  • Assist customers in securing accounts, replacing lost or stolen devices, and navigating access recovery.
  • Use advanced tools to manage escalations.
• Mobile Support
  • Assist customers with transferring contacts, emails, and media.
  • Provide password resets with appropriate credential verification.
  • Activate and configure SIM or eSIM for device connectivity.
  • Perform in‑depth diagnostics to identify and resolve issues.
  • Process returns or exchanges in compliance with company policies.
  • Assist with warranty claims and replacement processes.
• On‑Demand Delivery, BAPIS & XM Upsell
  • Fulfill Xfinity Mobile on‑demand deliveries and BAPIS pickups by staging orders accurately.
  • Ensure smooth handoff and identify opportunities to upsell accessories or add‑ons.

• Provide hands‑on demonstrations of devices and features to enhance value.
• Operations Support: store resets for proper merchandising and operational readiness.
• Maintain visual standards and product placement for optimal customer experience.
• Inspect back‑of‑house to ensure clean, secure, and properly placed inventory.
• Express Transactions: facilitate quick device swaps for customers; process equipment returns efficiently while ensuring compliance.

• Understand and follow the Comcast Operating Principles.
• Own the customer experience and promote digital options at every touchpoint.
• Be an enthusiastic learner and advocate of Comcast products, services, and digital tools.
• Win as a team through collaboration and openness to new ideas.
• Participate in the Net Promoter System: huddles, callbacks, and feedback loops.
• Drive results and operational excellence.
• Foster and support a culture of inclusion.
• Do what’s right for customers, teammates, communities, and investors.

• Communication
• Customer‑Focused
• Professional Integrity
• Resilience
• Self‑Motivation
• Teamwork
• Workplace Organization

High School Diploma / GED

0‑2 years

Base Pay: $15.00 per hour. Eligible for commission or bonus, depending on position. Most non‑sales positions are eligible for a bonus. Comcast provides best‑in‑class benefits, including medical, dental, vision, paid time off, and retirement plans. Please visit the compensation and benefits summary on our careers site for more details.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.