Xfinity Retail Store Manager

Job Summary

Responsible for delivering a best‑in‑class experience for customers and their store team, managing all phases of the customer environment and team to achieve and exceed financial targets and customer satisfaction scores.

• Deliver a world‑class customer and employee experience, achieving sales goals and running a sound operational business.
• Ensure a culture consistent with company expectations by selecting, coaching, and inspiring talent focused on development, feedback, sales and service excellence, training, and personal accountability.
• Communicate business initiatives, performance standards, and process/policy know‑how while striving for high performance and compliance.
• Leverage the Net Promoter System (NPS) to monitor customer feedback, coach and improve the in‑store experience.
• Serve as in‑store owner for merchandising, brand, resets, and all associated training compliance.
• Coach and develop team members on positioning all company products with customers.
• Efficiently run in‑store operations—including inventory, cycle counts, cash management, and other applicable processes and procedures.
• Manage staffing levels and scheduling, ensuring efficient operations.
• Review and analyze operational and financial reports to improve performance and metrics.
• Build collaborative relationships with market, region, and division stakeholders.
• Follow and administer cash handling policies and procedures.
• Lead the retail experience of a well‑visited location, striving to enhance store and customer experience to best‑in‑class.
• Participate in retail tests and pilot experiences related to product, store design, and operational improvements.
• Manage a team of 8–12 direct reports, employ independent judgment, maintain punctual attendance, and work nights, weekends, and overtime as necessary.
• Carry and lift up to 25 pounds and stand continuously within the store.

• Bachelor’s Degree (preferred, but combinations of coursework and experience are considered).
• 5–7 years of relevant experience in retail or a related field.
• Strong coaching, customer experience (CX), customer service, Net Promoter Score (NPS), people management, sales, and store experience skills.

Variable schedule that may include nights, weekends, and overtime. Ability to lift up to 25 pounds and stand or move continuously within the store is required.

Comcast is an equal‑opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.