CSR Supervisor

About The Role

The CSR Supervisor (Customer Service Returns) is responsible for coordinating the processing of non-conforming materials returned by customers globally. The role oversees daily CSR operations, ensures processes are followed, productivity goals are met, and the team operates efficiently on the CSR floor. The supervisor allocates manpower, provides leadership, and ensures accountability across all CSR activities.

• Implement and maintain efficient CSR processes to ensure quality and compliance with company standards.
• Provide day‑to‑day operational oversight and guidance aligned with overall strategic objectives.
• Train, coach, and develop team members to support departmental and company initiatives.
• Ensure timely processing of materials and accurate transfer of parts to subsequent teams.
• Promote and maintain good housekeeping and organization within the CSR area.
• Investigate and address discrepancies reported by team members, collaborating with cross‑functional teams to resolve issues.
• Oversee departmental daily functions to ensure productivity and efficiency.
• Manage and validate internal inventory accuracy.
• Support and participate in Lean and continuous improvement initiatives.
• Represent the CSR team in leadership meetings to address and resolve operational challenges.

• Minimum of 5 years of experience in a professional business or operations environment.
• High school diploma or equivalent required; additional education is a plus.
• Strong leadership and team management skills.
• Proficiency in Microsoft Office applications.
• Strong data entry, analytical, and problem‑solving skills.
• Ability to thrive in a fast‑paced environment and manage multiple priorities.
• Excellent written, verbal, and presentation communication skills.
• Collaborative, adaptable, and flexible work approach.
• Bilingual in English and Spanish preferred but not required.
• Ability to meet physical requirements of the role, including bending, twisting, lifting up to 30 lbs unassisted, and standing for extended periods.
• Knowledge of computer components and parts preferred.
• Experience using a pallet jack a plus.
• Proactive, positive, and focused mindset with strong attention to detail.

At ZT Systems, a Sanmina Company, you’ll work alongside smart, passionate people to design, build, and deliver impactful solutions to world‑class customers. We offer a fast‑paced, challenging, and rewarding environment that fuels career growth and development.

The typical base salary for this position is expected to be between $60,400 and $72,800. Base salary is just one component of ZT Systems’ total rewards philosophy; additional rewards may include bonus, paid time off, generous 401(k) match, tuition reimbursement, wellbeing resources, and more.

• Competitive base salary
• Performance‑based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company‑paid life and disability insurance

• Paid time off (PTO) and company‑paid holidays
• Parental leave and family care support programs

• Structured training programs and on‑the‑job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities for all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either

• be a U.S. citizen or national, U.S. lawful permanent resident (green card holder), refugee under 8 U.S.C. §1157, or asylee under 8 U.S.C. §1158, or
• be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.