Senior Manager, Supply Chain & Customer Operations

What You Will Do

• Lead end-to-end supply chain planning across demand, supply, inventory, and fulfillment functions supporting hyperscale customer programs.
• Own forecasting processes including demand planning, customer commits, scenario modeling, and executive forecast alignment.
• Drive inventory optimization, supply continuity, allocation management, and operational readiness in constrained environments.
• Lead New Product Introduction (NPI) planning including material readiness, build planning, ramp execution, and transition to mass production.
• Partner cross-functionally with Engineering, Sourcing, Manufacturing, Program Management, and Finance teams to support rapid customer deployments and scaling initiatives.
• Develop scalable planning processes, KPI reporting, and continuous improvement initiatives leveraging analytics and automation.

• Serve as the primary operational interface for hyperscale customers, ensuring alignment between customer demand and operational execution.
• Lead customer forecast reviews, backlog management, supply allocation, and escalation resolution.
• Coordinate operational execution for customer launches, datacenter deployments, and engineering changes.
• Provide executive visibility into supply risks, inventory health, fulfillment performance, and customer readiness metrics.
• Drive customer business reviews and cross-functional governance across internal and external partners.

• Lead and develop a high-performing supply chain and customer operations team.
• Drive cross-functional alignment across Supply Chain, Sales, Engineering, Manufacturing, and Finance organizations.
• Communicate operational performance, risks, and recommendations through data-driven reporting and executive dashboards.
• Champion operational excellence, process standardization, and continuous improvement initiatives.

• Bachelor’s degree in Supply Chain, Business, Engineering, Analytics, or related field.
• 8+ years of experience in supply chain planning, customer operations, or operations management within technology or hyperscale industries.
• Experience supporting NPI programs, high-volume operations, and hyperscale customers.
• Strong analytical, forecasting, inventory management, and operational planning capabilities.
• Proven ability to manage complexity and collaborate across global cross-functional teams.

• Direct Supply Chain and/or Customer Operations experience in Hyperscale industry.
• Knowledge of ERP/MRP systems such as SAP.
• APICS/CPIM/CSCP certification preferred.
• Advanced proficiency in Excel, Tableau, Power BI, or SQL.

ZT Systems assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be around $138,375 to $202,950. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education and/or certifications.

Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, generous 401k match, tuition reimbursement, wellbeing resources, and more.

• Competitive base salary
• Performance-based annual bonus eligibility
• 401(k) retirement savings plan
• Tuition reimbursement for eligible education programs

• Comprehensive medical, dental, and vision coverage with access to leading providers
• Mental health resources and employee wellness support programs
• Company-paid life and disability insurance

• Paid time off (PTO) and company-paid holidays
• Parental leave and family care support programs

• Structured training programs and on-the-job learning opportunities
• Matching gifts and volunteer programs to support causes you care about

ZT Group Int’l. is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. ZT Systems provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Please be aware that certain positions may require the applicant to either
1) be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (aka green card holder), (iii) Refugee under 8 U.S.C. 1157, or (iv) Asylee under 8 U.S.C. 1158, or
2) be eligible to obtain an export control license or license exception from the Bureau of Industry and Science & U.S. Department of Commerce. All offers of employment will be conditional subject to the foregoing.