Operations Assistant - Quality Assurance

Operations Assistant
- Brilliant Earth
- Secaucus, NJ

Our Operations team is dedicated to delivering excellence from the time a customer places an order to the moment a customer opens their package. The team coordinates and executes day‑to‑day operations while maintaining strong relationships with our partners. As a team member, you will collaborate within a close‑knit team, and learn every aspect of the business. Join our team of committed problem solvers who are passionate about ensuring that every Brilliant Earth purchase meets the highest standards of quality and craftsmanship.

To learn more about what it means to be a member of our Operations team,  to check out our recent blog post!

The targeted budget for this position is $21/hour. This compensation budget range may be adjusted at any time at the discretion of the company.

• Receive product and enter product details into our internal system
• Perform quality assurance checks on incoming and outgoing product
• Review orders to ensure they are ready to ship to customers
• Support customer care team via phone and email with any product‑related escalations
• Complete a high volume of data entry within a specified time frame, ensuring accuracy
• Meet goals and targets as assigned by leadership
• Collaborate with internal teams in a fast‑paced, high volume work environment with a high attention to detail

• A drive to exceed goals. You love a good challenge! You’re a self‑proclaimed “over‑achiever” on a mission to exceed your targets.
• It’s all in the details. When it comes to our customer’s biggest moments, you know it’s the little things that count the most. You have a passion for process and a keen eye for detail in a fast‑moving work environment.
• Communication is Key. You have a way with words. Whether you’re interacting with a vendor or teammate in person, via email, or by chat, you’re clear and concise.
• Master of Collaboration. You’re a team player. You believe that in order to transform the jewelry industry, we all have to work together!
• A Mind for Multi‑Tasking. You’re an expert at managing multiple tasks simultaneously in a fast‑paced environment.

• Experience in data entry or administrative fields preferred
• Experience in a fast‑paced, high‑volume work environment
• A passion for socially and environmentally responsible organizations and products

At Brilliant Earth, we’re passionate about the employee experience. That’s why we offer an excellent training program and endless opportunities for career growth! In addition, we offer competitive compensation and a robust benefits package, including:

• Career Growth. Through regular 1‑1s with your manager, a variety of training opportunities, and an annual 360 review process for all employees, our leaders are dedicated to creating clear pathways for growth.
• Diverse, mission‑minded team. We were founded to cultivate a more transparent, sustainable, compassionate, & inclusive jewelry industry.
• Lifestyle Spending Account. Company reimbursements for eligible wellness expenses such as gym memberships, massage, counseling, and more.
• Continued Education. Company‑sponsored learning in leadership, professional skills, diversity & inclusion, and access to tuition reimbursement for role‑specific trainings.
• Employee Discounts. Generous discount on our jewelry.
• Mental Wellness Perks. Access to mental health resources, self‑care apps and seminars, plus an Employee Assistance program with 24/7 counseling.
• Giving Back and Volunteer Opportunities. Support local initiatives and spend time together by volunteering.
• Medical, Dental, and Vision. Multiple plans to choose from, including a $0 monthly premium option for employee health insurance and employer HSA contributions. Insurance kicks in on the first day of your second month.
• 401(k) match.
• Paid Time Off. Accrue 3 weeks of PTO in your first year.
• Parental Leave. Paid parental leave to bond and care for new additions.
• Disability and Life insurance. 100% employer‑paid.
• Pre‑Tax Commuter Benefits.

Everyone at Brilliant Earth has a voice – we want to hear yours! If you are interested in growing with Brilliant Earth, send us…